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Napleton Ford of Oak Lawn

Oak Lawn, IL

3.7
3,053 Reviews

6100 W 95th St

Oak Lawn, IL

60453

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Showing 3,053 reviews

December 23, 2019

Job well done Clean location. Great to do business with. Thank you for the job well done! Couldn't ask for a better place to do business with. Thank you More

by petoch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie Vega
December 21, 2019

EXCELLENT They helped me on every part of my visit, clearly explaining the situation I was in and why it happened and how they were going to fix the problem. S More

by Jesp708
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
KEN KLINE , Don Boros
December 20, 2019

Very happy with the service dept Very helpful with my fleet vehicle. I had my brakes done the same day as I called as I needed it for work the next day. More

by mgannon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ava in Service Dept and a guy who I did not get his name. He did all the paperwork and then Ava took it from there
December 20, 2019

Exceeded expectations The service department staff was friendly and courteous. I intended to wait by going to the nearby mall and was offered a ride, which I did not expect More

by Cindy
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Eva in the service department. I don't know her last name.
December 20, 2019

Recall on my focus Everyone there is kind and curtis. Always in a good mood will laugh and kid with me. The repair was fast. There's always coffee! More

by windy1027
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sorry Im not good with names but have had good experience, Karen Boll
December 19, 2019

Excellent customer service I was very please with the outcome of my visit. I will definitely continue to go to hawk ford for service. Great great great great More

by janel ector
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Paul Werges
December 19, 2019

Great service as usual’ I had my car serviced here with the works package. I always love the customer service here, I moved closer to oak lawn a couple years ago and I’ve bee More

by Nwrightsell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hopkins
December 19, 2019

Good Support Very helpful and accomodating. Car was clean and fueled up. Yaz took the time to explain many of the vehicles features and was patient in listening More

by willmuney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yaz Rabah
December 17, 2019

Service Manager I had a question which was unrelated to the service I was scheduled for. The service manager (Eva) was unconcerned and dismissive. Poor customer serv More

by kenn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eva
Dec 24, 2019 -

Napleton Ford of Oak Lawn responded

Thank you for bringing this to our attention. Our goal is to provide first class service to all our customers, and we are sorry to hear you did not received that. This has been forward to management to address this situation. If you have any further questions or concerns please give us a call at 708-599-6000.

December 17, 2019

Great job! Love coming here for car service. Everyone is very nice and your vehicle is done in a timely fashion! waiting area is nice and has free coffee/drinks More

by SALAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Martinez
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