Napleton Ford of Oak Lawn

Parts Dept. The parts department the guys were very helpful and very courteous that’s why I always come here thank you for your service. There was an issue with t The parts department the guys were very helpful and very courteous that’s why I always come here thank you for your service. There was an issue with the part and they handled it without a problem More

Hawk Ford Experience My visit to Hawk Ford started with a vehicle with a broken transmission and ended with the purchase of a new truck. That experience brought me in cont My visit to Hawk Ford started with a vehicle with a broken transmission and ended with the purchase of a new truck. That experience brought me in contact with service and sales and in both departments, I was impressed with the interest shown solely on my needs. The service guy kept his promises. The sales and credit guys were truthful and I believe gave me the best deal. And the cashier was pleasant and helpful. More

Always a great experience. The team at quick lane was fast, efficient, helpful, thorough and did everything in a timely manner. It’s always very easy working with guys at hawk f The team at quick lane was fast, efficient, helpful, thorough and did everything in a timely manner. It’s always very easy working with guys at hawk ford. More

New car best sales guy Purchased my new 2020 Ford explorer ST through Ramy. Highly recommend seeing Ramy & only Ramy for all your new car needs. Just be sure to pay close at Purchased my new 2020 Ford explorer ST through Ramy. Highly recommend seeing Ramy & only Ramy for all your new car needs. Just be sure to pay close attention to the discounts & taxes. Other sales guys seem to re add your savings into your taxes. They said it was by accident but that's a 1 & a million chances in my opinion lol. Also ensure you get your trade in tax credit if trading in a vehicle. More

Edge lease Joe Venditti, salesman is great. He helped me get exactly what I needed. Best car buying--leasing experience I've ever had. Will gladly return for fut Joe Venditti, salesman is great. He helped me get exactly what I needed. Best car buying--leasing experience I've ever had. Will gladly return for future car needs. More

Oil Change at Hawk Ford of Oak Lawn Did not have long to wait for my oil change and they mail me a $10 coupon which help with my bill that was good because I'm on a fixed income Did not have long to wait for my oil change and they mail me a $10 coupon which help with my bill that was good because I'm on a fixed income More

Oil change and tire rotation Went in for an oil change and tie rotation they let me know my air filters were dirty and needed replacement that was good information to get Went in for an oil change and tie rotation they let me know my air filters were dirty and needed replacement that was good information to get More

Extremely disappointed. Terrible communication I never do work with dealers because I find them to be untrustworthy and price gouging. This was no different. My car took 2 weeks to be fixed — the l I never do work with dealers because I find them to be untrustworthy and price gouging. This was no different. My car took 2 weeks to be fixed — the length is not the issue given the holidays, but I was promised a week earlier multiple times. I was told initially that the work was covered by the warranty with just a $100 deductible, but later found out it was 2500+ in repairs. I had to contact them every single time (and multiple times each day) to try to get an update. I was not consulted before work was started. It was a complete nightmare More

Great Turnaround Time My vehicle taken to Hawk on 12/23. It was diagnosed and I was able to pick it up on the same day. I was surprised because of the upcoming holiday. My vehicle taken to Hawk on 12/23. It was diagnosed and I was able to pick it up on the same day. I was surprised because of the upcoming holiday. Great Job! More