Napleton Ford of Oak Lawn

Pleasant, Courtesy Service dept. is awesome and efficient. Straight forward, honest. Quick response as to what my problem was. As long as I have my car or truck I will b Service dept. is awesome and efficient. Straight forward, honest. Quick response as to what my problem was. As long as I have my car or truck I will be a loyol customer. More

Oil Change - quick in/out service I stopped in on NYE for a quick oil change, went to the Quick Lane. I was in and out within an hour! Thanks for a great job! I stopped in on NYE for a quick oil change, went to the Quick Lane. I was in and out within an hour! Thanks for a great job! More

Great Fast friendly and reliable service! Dropped my car off the whole process took about 25 minutes. Upon picking up my vehicle I was very satisfied with Fast friendly and reliable service! Dropped my car off the whole process took about 25 minutes. Upon picking up my vehicle I was very satisfied with the work and having just worked a 12 hour shift I was beyond happy it took about 10 minutes, to return my rental and receive my vehicle More

Preventative maintenance Alex was very helpful in being able to guide me in the right direction and let me know where my case stands. Super nice and straightforward. Alex was very helpful in being able to guide me in the right direction and let me know where my case stands. Super nice and straightforward. More

Trustworthy For 10 years my car has been serviced at Hawk Ford Oak Lawn. They provide excellent service with compassion for people that find themselves in tight s For 10 years my car has been serviced at Hawk Ford Oak Lawn. They provide excellent service with compassion for people that find themselves in tight spots. Todd, Paul, and Brian in sales made a tough situation for me a lot easier More

Change oil and tires I was there and on 12/23/19 at 12:00 am, they very friendly and ask what can I do for you, they give the service for tone up and ask for price if tire I was there and on 12/23/19 at 12:00 am, they very friendly and ask what can I do for you, they give the service for tone up and ask for price if tires, they give me some opción, explain very food , so professional. More

Great service The recall and armrest repairs were completed within (2) hours. I was pleasantly surprise and happy to receive such great service. The waiting room wa The recall and armrest repairs were completed within (2) hours. I was pleasantly surprise and happy to receive such great service. The waiting room was comfortable. More

Airbag Recall Service Fixed recall but didn’t advise of secondary airbag issue until I questioned why light was still on (after I got in my car to drive home). When I ques Fixed recall but didn’t advise of secondary airbag issue until I questioned why light was still on (after I got in my car to drive home). When I questioned, the woman asked me if anyone told me when I dropped the car about diagnostic service. I said no and then she had me talk to another service Case Manager and he explained that they just fixed the recall. If the light is on it means there is a problem with the airbag and that required $150 to do a diagnostic to determine problem then there would be a cost to fix it. If I had been told this when I dropped my car off I would have had the diagnostic done. Makes no sense to not advise up front the possibility of needing a diagnostic. Or how about call me while you have my car to say “hey we fixed the recall item but the light is on which means we need to determine what else is wrong ... there is a fee...do you want us to take a look?” Disappointing after feeling like the dealership had its act together when I dropped off my car. More

Excellent Customer Satisfaction First! Excellent Customer Service and Care. Tod was exceptionally competent. Courteous greetings by all. Prompt comprehension of issue. Accommodating Co Excellent Customer Service and Care. Tod was exceptionally competent. Courteous greetings by all. Prompt comprehension of issue. Accommodating Convenience (loaner). Expeditious correction of issue. Satisfied Customer!! More

Satisfied! I am very satisfied with my experience at Hawk Ford. Tony and Nick were amazing! They were very patient with me and explained everything perfectly. I am very satisfied with my experience at Hawk Ford. Tony and Nick were amazing! They were very patient with me and explained everything perfectly. More