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Napleton Ford of Oak Lawn

Oak Lawn, IL

3.7
3,053 Reviews

6100 W 95th St

Oak Lawn, IL

60453

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Showing 3,053 reviews

December 06, 2019

Oil change Brought in my 2014 Subaru and it calls for full synthetic oil, but you installed the partial blend instead. Dissatisfied that you didn’t take the time More

by LARRYMARS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex
Dec 13, 2019 -

Napleton Ford of Oak Lawn responded

Thank you Larry for sharing your experience. This situation has been forward to the management team. Your feedback helps us improve our services. Give us a call at 708-599-6000 if you have any additional comments or concerns. Have a great day!

December 05, 2019

Service I did not speak to anyone about the things they found that needed to be corrected..This is the first time it happened ,I have been bring my car for ye More

by themarge318
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erica Stienz
December 05, 2019

Fusion repair Bringing my car back to the dealership to after purchasing it at Hawk Ford, I totally expected to get the runaround. It was just the opposite within 1 More

by IRVCRRX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yaz Rabah, Paul Werges
December 05, 2019

Overall excellent experience I came in to Hawk looking for a used F-150. With Ali’s help, I was surprised to learn that I could get a brand new F-150 in exactly the configuration More

by Joe M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Storti , Ali Huseen
December 05, 2019

Amazing!!! Joe Venditti and Brittanie Cowan made the whole process smooth and enjoyable! I will definitely be recommending Hawk Ford of Oak Lawn to everyone I kn More

by slcjoliet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittanie Cowan, Joe Venditti
December 05, 2019

Great service The quick lane staff has Fast, friendly and convenient service appointments. I was able to get my car in for service the same day. I will be back! More

by Saunders90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fast lane staff
December 04, 2019

What a great group of people. Joe Venditti, great salesman. I will be back to see Joe for my next car. I can always rely on Joe and Ford for top quality. More

by TOMHAROLD_EPPD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Venditti
December 04, 2019

Terrible Not happy at all. I was promised to be out by 9am... I didn't leave till 1030 am... I missed my 2 of my business appts because the company can’t deliv More

by robvazquez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul Werges
Dec 06, 2019 -

Napleton Ford of Oak Lawn responded

Thank you for submitting your review. It is never our intent to upset our customers, and we would like to apologize for waiting longer than expected. Although we do try to deliver vehicles back on time, there are times when things get backed up. Again, we apologize for this incident. If you would like to discuss this further, please give us a call at 708-599-6000.

December 04, 2019

Friendly and informative sales especial. Karen Boll and Sam See title of your review remarks ! that's why I came back to buy another car from you guys , but I was hoping that you could have given me a veteran More

by frankmack47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Venditti, Karen Boll, Nick Ristich
December 03, 2019

Quick Lane Why make a appointment for a oil change when you wait 15 minutes for a person to come to the desk and check you in. Then wait another 10 minutes while More

by bhcjim
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Straubing
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