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Napleton Ford of Oak Lawn
Oak Lawn, IL
3,078 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 3,078 reviews
October 15, 2019
My favorite Ford dealership This isn't the Ford dealership I purchased my 2018 Ford Explorer from but I wish I had cause the service is amazing! Everyone I've come in contact wit This isn't the Ford dealership I purchased my 2018 Ford Explorer from but I wish I had cause the service is amazing! Everyone I've come in contact with is very friendly. The Quick lane staff is AMAZING! and super nice! There are 4 other Ford dealerships closer to my house and yet I still come back to Hawk.. nice people great service! More
by T_A_BROWN2006
Verified CustomerEmployees Worked With
Tod
October 15, 2019
Good communication From 1st phone call to the drop off of my Lincoln i was connected They let me know when it arrived, when they were going to start on my car What th From 1st phone call to the drop off of my Lincoln i was connected They let me know when it arrived, when they were going to start on my car What the estimated time of finishing and when it was finish and it was finish a little bit earlier than what I was told job well done thank you More
by Happy with service
Employees Worked With
Paul Werges
October 15, 2019
Service for F150 The only concern was having to schedule an appointment for service and not being able to immediately bring in my vehicle to be checked. This concern The only concern was having to schedule an appointment for service and not being able to immediately bring in my vehicle to be checked. This concern caused us to have to get our truck towed due to the reported issue. More
by MEOWMEOWMIX00
Employees Worked With
Paul Werges
October 15, 2019
Headlight replacement service Kathy the lady at service counter was very pleasant to deal with. She checked on me and my car and gave me updates. It was also raining that day so sh Kathy the lady at service counter was very pleasant to deal with. She checked on me and my car and gave me updates. It was also raining that day so she had the service worker bring my car inside so I didn't have to go out and get wet. I would try to get her the next time I need service at hawk Ford More
by flowergrowing
Employees Worked With
Joe Venditti
October 14, 2019
The best service I got there and they fix my side mirror so fast I recommend you guys to all my finds great job hawk ford.... once again great job I got there and they fix my side mirror so fast I recommend you guys to all my finds great job hawk ford.... once again great job More
by Jd
Employees Worked With
Luis Diaz, Mike Hopkins, Omar Noah, Karen Boll, Nick Ristich
October 14, 2019
Everyone showed Great Customer Service. Omg, our car was on its last legs. My sister who just bought a car from Hawk's Ford recently gave us the number and to talk to YAZ which we did. We ge Omg, our car was on its last legs. My sister who just bought a car from Hawk's Ford recently gave us the number and to talk to YAZ which we did. We get there the next day, YAZ, OMG, YAZ went above and beyond in helping my husband and I leave out with a brand new beautiful car. He made sure we were comfortable during the wait, which was well worth it. Thank You YAZ ON GREAT CUSTOMER SERVICE. More
by Smith123
Employees Worked With
Yaz Rabah
October 14, 2019
Untrustworthy I previously paid for services and I did not receive what I paid for. I was told when I returned for service the fees would be waived and all of the I previously paid for services and I did not receive what I paid for. I was told when I returned for service the fees would be waived and all of the information would be in the system under my account, name, etc. When I went in for service, I was once again given the run around until I had to find the email and insist that the service manager go find the person who contacted me. This service manager just did not want to do what was being asked of her until I asked her why in front of her coworker, who said it would not be a problem. Unfortunately, in my opinion because I had to go through all of this, in my opinion it was/is a problem which as always is a negative reflection on the horrible service I have received from Hawk Ford. The only reason I go there is becasue I purchased the vehicale from there and it is convenient but this will have to change, these people are awful. More
by KEISHA-HAYES
Employees Worked With
Amber
October 14, 2019
Regular maintenance Went in for an oil change. My air filter and cabin filter also needed changing. This was completed , and everything else checked out good. Ready to go Went in for an oil change. My air filter and cabin filter also needed changing. This was completed , and everything else checked out good. Ready to go. More
by DADDIO560
Employees Worked With
Amber Straubing
October 14, 2019
In for airbag recall Staff was prompt and courteous. No need for a long wait. Needed transportation back and forth which was provided. Don't know why they moved the out Staff was prompt and courteous. No need for a long wait. Needed transportation back and forth which was provided. Don't know why they moved the outside mirrors (both needed to be readjusted), but the car was clean when they finished. More
by marz
Employees Worked With
Dealt with sevice desk employees.
October 14, 2019
See what is wrong with truck They did good with checking problem with truck but price overboard and time to fix had breaks done before price to much and to long They did good with checking problem with truck but price overboard and time to fix had breaks done before price to much and to long More
by Lgreen88
Employees Worked With
Paul stassin
