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Napleton Ford of Oak Lawn
Oak Lawn, IL
3,082 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 3,082 reviews
September 23, 2019
Loved the customer service Didn't have to wait long to be seen nor have my vehicle repaired... If I happen to encounter anything else, I will be bring it to Hawk Ford. Didn't have to wait long to be seen nor have my vehicle repaired... If I happen to encounter anything else, I will be bring it to Hawk Ford. More
by TRUCKSRUS311
Verified CustomerEmployees Worked With
Paul in the Service Department..., Paul Werges
September 23, 2019
Great Experience!!! I decided to stop in Hawk Ford for an oil change and tire rotation, since it’s on my way home from work. I’m so glad I did. Everything was outstanding I decided to stop in Hawk Ford for an oil change and tire rotation, since it’s on my way home from work. I’m so glad I did. Everything was outstanding! Amber was friendly and very informative, the service men were very nice as well. I will most definitely be returning!!😊 More
by Paula
Employees Worked With
Amber - Front Service Desk
September 23, 2019
Hawk Ford Service Service was excellent. Called because my Engine light came on. Took them 2 hours to fix it. Fast and friendly service. Wouldn’t go anywhere else Service was excellent. Called because my Engine light came on. Took them 2 hours to fix it. Fast and friendly service. Wouldn’t go anywhere else More
by STEWY00799
Employees Worked With
Service Department
September 23, 2019
Damaged Vehicle When I came to pick up my car yesterday my car on Friday it was damaged and I have yet to hear from anyone in regards to repairing my vehicle When I came to pick up my car yesterday my car on Friday it was damaged and I have yet to hear from anyone in regards to repairing my vehicle More
by Twilltee
Employees Worked With
Todd
September 22, 2019
Great service Customer service was great. Was welcomed and taken care of the whole time I was there. Paul really made sure I was updated with my vehicle’s informati Customer service was great. Was welcomed and taken care of the whole time I was there. Paul really made sure I was updated with my vehicle’s information. More
by Bob G
Employees Worked With
Paul Werges
September 22, 2019
Terrible experience Very unpleasant and unprofessional experience with the new car sales manager “Nick” recently . He was extremely rude, condescending, aggressive and d Very unpleasant and unprofessional experience with the new car sales manager “Nick” recently . He was extremely rude, condescending, aggressive and dishonest. He got upset and started raising his voice at me because I asked questions regarding my purchase price and the paperwork he presented that appeared altered. When I questioned it he began point and yelling that I was questioning his integrity. I even tried to diffuse the situation when he began reacting this way by asking him why was he upset when I’m simply asking questions about the $20K that I was going to spend there and as a customer I have every right to ask questions. He was so mad that he then decided he couldn’t sell me the car for what the salesperson offered. He then decided to tell me the car is already sold and I could take my business elsewhere. (As of today the car is still currently for sale) I left out of the dealer and he shortly followed behind me standing at the door with two other employees glaring at me and my family. I purchased my first Ford in 2008 from this location and have returned several times over the years for car servicing and always felt they gave great service . That day I left feeling disappointed, disgusted, disrespected, discriminated against and discounted. Way to go Hawk Ford. More
by Quita329
Employees Worked With
Nick Shaqra, Ali Huseen
September 21, 2019
Customer service and repairs Customer service was outstanding. Kathy is wonderful, she was helpful and informative. The repairs were done in a timely matter. Hawk Ford is always Customer service was outstanding. Kathy is wonderful, she was helpful and informative. The repairs were done in a timely matter. Hawk Ford is always clean, freindly and trusted. More
by George
Employees Worked With
Kathy
September 21, 2019
Painless My salesman Ramy was outstanding, and the experience was painless! He even let me back the Escape into my garage...was a concern! Highly recommend My salesman Ramy was outstanding, and the experience was painless! He even let me back the Escape into my garage...was a concern! Highly recommend Ramy!! More
by Painless
Employees Worked With
Ramy Modalala
September 20, 2019
Dealer review Friendly knowledgeable prompt service Salesman was patient and friendly answering any questions we had Informative on the workings settings of the Friendly knowledgeable prompt service Salesman was patient and friendly answering any questions we had Informative on the workings settings of the vehicles operation All in all a very good experience More
by oronag507
Employees Worked With
Brian Ihde
September 20, 2019
Outstanding Joe Venditti was proactive and pressure free. He listened to what I wanted, and found the perfect vehicle at a great price. He was extremely knowle Joe Venditti was proactive and pressure free. He listened to what I wanted, and found the perfect vehicle at a great price. He was extremely knowledgeable in providing comparative information between make and model options Truly a pleasant and pleasurable experience. Joe is definitely an asset to Hawk Ford. More
by topgun2916
Employees Worked With
Joe Venditti
