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Napleton Ford of Oak Lawn
Oak Lawn, IL
3,082 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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September 17, 2019
Great Service I got the quick and courteous Service that I desired when I came in. The Service person at the desk was the best. She was friendly and and helpful. Sh I got the quick and courteous Service that I desired when I came in. The Service person at the desk was the best. She was friendly and and helpful. She listened to me and took care of my vehicle issues with great professionalism. More
by WPIERGIES
Verified CustomerEmployees Worked With
Kathy at the Service desk
September 17, 2019
Tire repair Friendly , service . Parts department ordered my tire and quick lane installed quickly without any problems , explained pricing up front and asked if Friendly , service . Parts department ordered my tire and quick lane installed quickly without any problems , explained pricing up front and asked if I had any questions. Thank you More
by JEFF-MANN
Employees Worked With
Alex marcinowski
September 17, 2019
Fast and everyone was very nice . Friendly. Coffee was great. Not a long wait. The man who brought my car to me was polite and helpful . Friendly. Coffee was great. Not a long wait. The man who brought my car to me was polite and helpful More
by laura6942
Employees Worked With
Paul Werges
September 17, 2019
Problem resolved to my satisfaction. I brought my 2017 Explorer Sport in for service per the Rear suspension toe link replacement on July 10, 2019. The work was completed & I was sent on I brought my 2017 Explorer Sport in for service per the Rear suspension toe link replacement on July 10, 2019. The work was completed & I was sent on my way. A few weeks later I took my family on a 2,000 mile road trip into Canada. During the drive a couple of times I noticed some sway in the rear end but thought it must be my imagination as I just had my vehicle serviced & the recall completed. During my return into the U.S. while driving in upper Michigan, I felt the rear end sway again but this time much worse. My wife who was reading a book at the time even said "Whoa, what was that". Well by now I knew I had a problem, so I pulled off at the next exit & inspected the rear suspension myself as I was convinced something must have broke. I didn't see anything that looked suspicious, so I cautiously continued our trip home by reducing the speed and preparing to pull over if things got worse. After arriving home, I again looked under the rear of the vehicle when I noticed that both rear tires had a heavy amount of wear on the outer tread patterns. Well, I knew this was the culprit because I only had 13K miles on the vehicle at the time. I took my vehicle in on September 12th to have inspected. It was then that I was told that the mechanic failed to align the rear after the toe link replacement was done resulting in a 13 degree toe out on both rear tires. WOW! No wonder I was loosing grip. It was being forced to ride on the outside of the tires which were now worn down. Scary stuff & could have resulted in an accident at highway speeds. I was assured by my service advisor Kathleen Bucholz that they accepted responsibility and would replace the ruined tires (Well, I would hope so). Of course the tires were not available anywhere that day & I would have to come back the following week to have them replaced (REALLY, Okay). I was then charged for my oil change & told to come back for the tires (No offer to maybe comp me for the oil change because of this debacle). All of this took 3 hours on the 12th. I returned on the 16th to have the tires replaced. I was now guided by Kathleen into the Quick Lube side to have the tires done. Of course they have no idea what's going on so I was now at the back of the line with a full house getting oil changes. 90 minutes later, the tires were installed & I was sent on my way. No fault of Alex, who is a pleasant employee who I've dealt with before but come on. I just think Hawk Ford management should be aware of what I experienced. By the way, I bought my Explorer from this dealership & paid a pretty penny for it. More
by Tracefield
Employees Worked With
Kathleen Bucholz, Alex Marcinkowski
September 17, 2019
Hawk Ford For 20 years I have used the service at Hawk Ford for my Ford vehicles. I’ve never regretted it. The repairs and preventive service are always complet For 20 years I have used the service at Hawk Ford for my Ford vehicles. I’ve never regretted it. The repairs and preventive service are always completed promptly and at reasonable price. More
by sgtmatt2378ii
Employees Worked With
Nice people
September 17, 2019
Can’t beat Hawk Ford Have been coming here for years, and whether having a car serviced or buying a new vehicle our experience has always been extremely positive. Everyone Have been coming here for years, and whether having a car serviced or buying a new vehicle our experience has always been extremely positive. Everyone is friendly, professional and very, very helpful. More
by Rocco
Employees Worked With
Joe Venditti, Paul Werges
September 16, 2019
Quick Service Called for a recall and got a next day appt. was also done in the time they said, never heard of from a dealership in my past! Thanks HAWK Called for a recall and got a next day appt. was also done in the time they said, never heard of from a dealership in my past! Thanks HAWK More
by Eddie
Employees Worked With
Eva in SERVICE
September 16, 2019
Friendly, courteous, effcient Kept me posted,, offered approx time lines, met more than expectations. Very happy with results. Will recommend to all my friends. comfortable lounge Kept me posted,, offered approx time lines, met more than expectations. Very happy with results. Will recommend to all my friends. comfortable lounge area and clean restrooms. More
by Judy
Employees Worked With
Tod@Hawk.
September 16, 2019
Great service I thought L. Diaz was very professional and knew his vehicles very well. I would recommend this salesman to any one! I’ve been using Hawk Ford for ove I thought L. Diaz was very professional and knew his vehicles very well. I would recommend this salesman to any one! I’ve been using Hawk Ford for over 35 years now. I’m very pleased. More
by bkjmanl
Employees Worked With
Luis Diaz
September 16, 2019
Ken the shop manager and Todd Macca took great care of me. Install is a front bug deflector. The first one was not installed properly. They ordered a new one and it was installed properly. The shop manager Install is a front bug deflector. The first one was not installed properly. They ordered a new one and it was installed properly. The shop manager Ken performed the repairs personally. The inside service sales man Todd was very helpful getting this problem resolved. More
by KTARAZOFF
Employees Worked With
Todd macca
