Napleton Ford of Oak Lawn

Awesome customer service My car was being serviced for 2 ford recall notices. While I was discussing that problem, I mentioned to my service advisor, Tod, another issue I was My car was being serviced for 2 ford recall notices. While I was discussing that problem, I mentioned to my service advisor, Tod, another issue I was having. Tod knew exactly what was wrong. He promptly made the arrangements to also get that repaired. That made my encounter at Ford a 5 star experience. Tod is a great example of how a customer should be treated. More

Could have been better Paul was great! He kept me informed and went the extra mile to ensure my satisfaction. However, my new spoiler was poorly painted. Additionally, the g Paul was great! He kept me informed and went the extra mile to ensure my satisfaction. However, my new spoiler was poorly painted. Additionally, the guy who washed my car didn’t dry it off so I had to dry it off myself. More

Quick lane Got in and out quickly. The girl behind the counter who I worked with was pleasant, friendly. Usually work with a young man, Alex, who is fantastic wi Got in and out quickly. The girl behind the counter who I worked with was pleasant, friendly. Usually work with a young man, Alex, who is fantastic with his customer service. More

Oil change Made an appointment for an oil change, quick service no problems. I did mention a possible problem with my power steering, which was lagging at start Made an appointment for an oil change, quick service no problems. I did mention a possible problem with my power steering, which was lagging at start up from auto star/stop. Was told there was no room to look at it today since there were so many appointments in the service area. The quick shop side was going to check the power steering fluid. What oil change was completed no information as to wether the power steering fluid was low. So I believed there was no problems. More

Wonderful Experience! I highly recommend Hawk Ford and my sales rep Brian! He was direct and full of information but also friendly and easy to talk to. He demonstrated the I highly recommend Hawk Ford and my sales rep Brian! He was direct and full of information but also friendly and easy to talk to. He demonstrated the perfect balance of being present as an agent and giving us time to make a decision that was best for us. He also provided options when it came to the financial talk. Overall wonderful experience and I went home with a Ford Escape that day and I couldn’t be happier! More

Quick service I got what i needed for my car to ride better in a good time span and provided with detail explanation of what was done and recommendations for future I got what i needed for my car to ride better in a good time span and provided with detail explanation of what was done and recommendations for future services More

Excellent The staff is great. They Know how to treat a customer. I would recommend Hawk Ford. I am very happy with the service they provide. The staff is great. They Know how to treat a customer. I would recommend Hawk Ford. I am very happy with the service they provide. More

Third Hawk Ford vehicle. Our salesman, Ali, was fantastic! He made sure we got exactly what we were looking for in a vehicle. Ali really is a go-getter and tries to make the Our salesman, Ali, was fantastic! He made sure we got exactly what we were looking for in a vehicle. Ali really is a go-getter and tries to make the whole “car shopping “ experience tolerable. More

Came in for service and a recall. Car was ready when promised and had been washed. Service consultant, Kathy Bucholtz was cheerful and efficient. Car returned on time. Price as quoted Car was ready when promised and had been washed. Service consultant, Kathy Bucholtz was cheerful and efficient. Car returned on time. Price as quoted. I am happy with my Fusion. More

Brian Ihde was extremely helpful to me and my wife. Brian knew we couldn't buy at this time but treated us like we were family. I will recommend Brian to all my was extremely helpful to me and my wife. Brian knew we couldn't buy at this time but treated us like we were family. I will recommend Brian to all my family and friends. And I myself will buy a car from Brian Ihde More