Napleton Ford of Oak Lawn

EVA & SYLVESTER Eva was very attentive and communicated well. Sylvester was very knowledgeable he knew exactly what to do. When my vehicle left his car my problem wa Eva was very attentive and communicated well. Sylvester was very knowledgeable he knew exactly what to do. When my vehicle left his car my problem was solved, Sylvester is a problem solver!! EXCELLENT SERVICE FROM TOP TO BOTTOM!! More

Fast service response to emergent situation. Fast service response to emergency situation of oil light on.. Short wait. Good service. Appreciated the quick lane. Other dealership did not have qui Fast service response to emergency situation of oil light on.. Short wait. Good service. Appreciated the quick lane. Other dealership did not have quick lane. Had to wait for cars with mechanical issues. More

Excellent customer service 😁😉😎🙌🏾🙌🏾 BECAUSE HAWK FORD IS VERY RESPECTFUL AND FRIENDLY AS WELL.... 👍🏾👍🏾👍🏾😁😎 THEY MAKE THERE CUSTOMERS FEEL AT HOME !!! I WOULD DEFINITELY RECOMMEND BECAUSE HAWK FORD IS VERY RESPECTFUL AND FRIENDLY AS WELL.... 👍🏾👍🏾👍🏾😁😎 THEY MAKE THERE CUSTOMERS FEEL AT HOME !!! I WOULD DEFINITELY RECOMMEND A FRIEND OR FAMILY MEMBER..... More

Nice waiting room Usually we get taken care of pretty quick. This time for some reason I had only one customer in front of me but it took them an hour and a half to get Usually we get taken care of pretty quick. This time for some reason I had only one customer in front of me but it took them an hour and a half to get my car into the garage for an oil change. More

Service Had airbag replaced. Paul said could be 2 hours. Was done in 1/2 hour. Came and found me before I had a chance to order McDonalds. Very happy with ser Had airbag replaced. Paul said could be 2 hours. Was done in 1/2 hour. Came and found me before I had a chance to order McDonalds. Very happy with service More

Awesome service My experience started at the front door. Our sales man was awesome. The test drive, the waiting for approval,to receiving my key. Thank you. My experience started at the front door. Our sales man was awesome. The test drive, the waiting for approval,to receiving my key. Thank you. More

Love the service; disappointed in the car I’ve had this Taurus less than four years, and have had to have it towed in for service at least three times. The car has less than 17,000 miles! T I’ve had this Taurus less than four years, and have had to have it towed in for service at least three times. The car has less than 17,000 miles! The Service Department, however, has never been a disappointment. I’ve been called and brought up to date on what was being done, the cost, and the time that the work was expected to be completed. Five stars for the Service Department! Two stars for the car! More

Victim of recall 🤬 Recall Part was not available when I was in for service in June Why ? Now I get very inconvenienced by having car break down 🤬 towed & repaired Recall Part was not available when I was in for service in June Why ? Now I get very inconvenienced by having car break down 🤬 towed & repaired no charge but no compensation ? Should I Buy or recommend a ford to a friend ? More

Good experience Friendly and knowledgeable staff. Thanks for your help! The dealership is very clean and welcoming. We had arrived close to closing time and the staf Friendly and knowledgeable staff. Thanks for your help! The dealership is very clean and welcoming. We had arrived close to closing time and the staff didn’t mind, they were very accommodating. More