Napleton Ford of Oak Lawn

Very bad service They make me waiting 2 weeks for my appointment then . They never check my car and technician never found the issue . Really bad customer service Mana They make me waiting 2 weeks for my appointment then . They never check my car and technician never found the issue . Really bad customer service Manager and assistant Eva More

Had a fuel line put on I brought the car in Paul helped me out immenslesly getting it installed car was ready when promised I would reccomend asking for Paul to anyone I brought the car in Paul helped me out immenslesly getting it installed car was ready when promised I would reccomend asking for Paul to anyone More

My go to for service for my van Friendly and knowledgeable staff. Nice amenities in the waiting area. They do a thorough job which I appreciate. They’re not pushy or don’t employ har Friendly and knowledgeable staff. Nice amenities in the waiting area. They do a thorough job which I appreciate. They’re not pushy or don’t employ hard sales tactics when it comes to something the vehicle needs other than a oil change. Not your typical “quick” lube place. They get busy and the wait can be long. I suggest you get there early. More

Specialty Care The staff was courteous and professional in delivering top quality service to persons with disabilities. I was pleased with the level of service and The staff was courteous and professional in delivering top quality service to persons with disabilities. I was pleased with the level of service and proud to be a member of the Hawk Ford family. I would recommend to family and friends More

You will be pleased with the service. I was pleased with service at Hawk Ford, quick service at arrival and a lower price then other independent shops. Also the waiting area was very comfo I was pleased with service at Hawk Ford, quick service at arrival and a lower price then other independent shops. Also the waiting area was very comfortable. You'll like this place. More

Diagnose A/C failure Great service dept. Took me right away and were thorough in locating two leaks in my A/C fluid. I have two Toyota's but take them to Hawk Ford becau Great service dept. Took me right away and were thorough in locating two leaks in my A/C fluid. I have two Toyota's but take them to Hawk Ford because of the service dept. More

Quick lane oil change Very fast and friendly service. Always a pleasure to receive service there. I was in and out very quickly which I thought would be unusual for a Mond Very fast and friendly service. Always a pleasure to receive service there. I was in and out very quickly which I thought would be unusual for a Monday morning More

Great service Did not have to wait very long for my car to be done. Friendly staff. Staff seems to be knowledgeable. The waiting area is clean. They offer coffee in Did not have to wait very long for my car to be done. Friendly staff. Staff seems to be knowledgeable. The waiting area is clean. They offer coffee in pods. More

Experience! I had an amazing customer service. What I needed was done for me in a well mannered way and the experience was overall the best I’ve had when dealing I had an amazing customer service. What I needed was done for me in a well mannered way and the experience was overall the best I’ve had when dealing with Ford. More

3 cars from same dealership, all with transmisssios issues. Worst customer service ever. They are just like majority of dealers. Very quick to sell you a car but even faster at running when your car or truck be Worst customer service ever. They are just like majority of dealers. Very quick to sell you a car but even faster at running when your car or truck becomes an issue. Mechanics can't trouble shoot on there own. "Needs computer to verify" . There isn't a sensor for every part in the vehicle. If you don't have a light on and your car is having issues , they say it's normal. Ford is junk, never will I ever buy a Ford nor from this dealer again nothing but bull crap lies from every single one of them More