Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton Ford of Oak Lawn
Oak Lawn, IL
3,082 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 3,082 reviews
August 08, 2019
My car was not fixed properly after 4 weeks in the shop I bring my car to Hawk Ford because I like the body shop very much and they do excellent work. My car was in an accident. It was in the body shop for I bring my car to Hawk Ford because I like the body shop very much and they do excellent work. My car was in an accident. It was in the body shop for 4 weeks. When I got my car back my check engine light and other lights are on on the dashboard that were not prior to the accident. There were other items that we're missed and not fixed properly. I brought this to the body shop in a service Department's attention and they told me that I may have to pay for the repairs and it may not be covered in the insurance quote., and I thought how could they return the car not fix property and would check engine lights on that will not on before.. anyway they had my car over another two weeks maybe even longer and I finally got it fixed in the insurance covered everything but all in all it was kind of a nightmare. Although they did a beautiful job on the Body Work...but the customer service is not good here More
by DaveS26
Verified CustomerEmployees Worked With
Ron, in the body shop is great to work with
August 07, 2019
You will be pleased with the service. I was pleased with service at Hawk Ford, quick service at arrival and a lower price then other independent shops. Also the waiting area was very comfo I was pleased with service at Hawk Ford, quick service at arrival and a lower price then other independent shops. Also the waiting area was very comfortable. You'll like this place. More
by preacher
Employees Worked With
Antony Garcia, Brian Ihde
August 07, 2019
Diagnose A/C failure Great service dept. Took me right away and were thorough in locating two leaks in my A/C fluid. I have two Toyota's but take them to Hawk Ford becau Great service dept. Took me right away and were thorough in locating two leaks in my A/C fluid. I have two Toyota's but take them to Hawk Ford because of the service dept. More
by smyers
Employees Worked With
Paul Werges
August 07, 2019
Specialty Care The staff was courteous and professional in delivering top quality service to persons with disabilities. I was pleased with the level of service and The staff was courteous and professional in delivering top quality service to persons with disabilities. I was pleased with the level of service and proud to be a member of the Hawk Ford family. I would recommend to family and friends More
by JUSWINJAN
Employees Worked With
Omar Noah
August 07, 2019
My go to for service for my van Friendly and knowledgeable staff. Nice amenities in the waiting area. They do a thorough job which I appreciate. They’re not pushy or don’t employ har Friendly and knowledgeable staff. Nice amenities in the waiting area. They do a thorough job which I appreciate. They’re not pushy or don’t employ hard sales tactics when it comes to something the vehicle needs other than a oil change. Not your typical “quick” lube place. They get busy and the wait can be long. I suggest you get there early. More
by OOklathemok
Employees Worked With
Amber Straubing
August 06, 2019
Great service Did not have to wait very long for my car to be done. Friendly staff. Staff seems to be knowledgeable. The waiting area is clean. They offer coffee in Did not have to wait very long for my car to be done. Friendly staff. Staff seems to be knowledgeable. The waiting area is clean. They offer coffee in pods. More
by K-9MOM
Employees Worked With
Antony Garcia
August 06, 2019
Quick lane oil change Very fast and friendly service. Always a pleasure to receive service there. I was in and out very quickly which I thought would be unusual for a Mond Very fast and friendly service. Always a pleasure to receive service there. I was in and out very quickly which I thought would be unusual for a Monday morning More
by Steves51
Employees Worked With
Alex Marcinkowski
August 06, 2019
Experience! I had an amazing customer service. What I needed was done for me in a well mannered way and the experience was overall the best I’ve had when dealing I had an amazing customer service. What I needed was done for me in a well mannered way and the experience was overall the best I’ve had when dealing with Ford. More
by ChelseyTriem
Employees Worked With
Mark Gorokhovsky, Nick Shaqra, Mo Yousef, Fernando Garcia, Mike Hopkins, Brian Ihde, Don Boros, Paul Werges, Eddie Rodriguez, Christopher Pastenes
August 05, 2019
Great service My vehicle was in and repaired quickly. It was in for recall work and they did a nice job on both items being repaired. Thanks My vehicle was in and repaired quickly. It was in for recall work and they did a nice job on both items being repaired. Thanks More
by Micki
Employees Worked With
Paul Werges
August 05, 2019
Hawk Ford Quick Lane Is Amazing I called Quick Lane to check on the wait time, I spoke with Alex and he informed me that there was no wait at the moment. I was in the area so I went I called Quick Lane to check on the wait time, I spoke with Alex and he informed me that there was no wait at the moment. I was in the area so I went right in and was done in less than an hour. Alex was very helpful and pleasant. They offer coffee, tea and television while you wait. Alex informed me of what all was needed to keep my car running in good condition. Service is excellent at Hawk Ford’s Quick Lane. More
by NECEESOPRETTY
Employees Worked With
Alex (Quick Lane)
