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Napleton Ford of Oak Lawn
Oak Lawn, IL
3,082 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 3,082 reviews
August 05, 2019
3 cars from same dealership, all with transmisssios issues. Worst customer service ever. They are just like majority of dealers. Very quick to sell you a car but even faster at running when your car or truck be Worst customer service ever. They are just like majority of dealers. Very quick to sell you a car but even faster at running when your car or truck becomes an issue. Mechanics can't trouble shoot on there own. "Needs computer to verify" . There isn't a sensor for every part in the vehicle. If you don't have a light on and your car is having issues , they say it's normal. Ford is junk, never will I ever buy a Ford nor from this dealer again nothing but bull crap lies from every single one of them More
by DKSIAZEK87
Verified CustomerEmployees Worked With
Ken from service management Dave brearly, Eva, Mark Gorokhovsky, Fernando Garcia, Omar Noah, Paul Werges, Eddie Rodriguez
August 05, 2019
Very nice Everyone was friendly and very very helpful. They got paper work done fast and everything was done efficiently. Yaz helped allot and made everything w Everyone was friendly and very very helpful. They got paper work done fast and everything was done efficiently. Yaz helped allot and made everything work out perfect. More
by Review
Employees Worked With
Alma Miron, Yaz Rabah, Don Boros
August 05, 2019
Wonderful The experience was great from the time I walked in the door until I drove our new leased vehicle home. Our sales man Yaz and the finance guy Joe were The experience was great from the time I walked in the door until I drove our new leased vehicle home. Our sales man Yaz and the finance guy Joe were great. I will definitely recommend Yaz and Hawk Ford to anyone who asks. More
by DVCMBR2009
Employees Worked With
I’m sorry but I don’t remember the name of the gentlemen who Yaz worked with but he was wonderful also. , Julie Vega, Alma Miron, Joe Venditti, Yaz Rabah
August 05, 2019
Great buying experience! The sales man was great! Second time he was able to help us secure the exact car we were looking for! A real great buying experience! The sales man was great! Second time he was able to help us secure the exact car we were looking for! A real great buying experience! More
by BLINKY3377
Employees Worked With
Ramy Modalala, Don Boros
August 03, 2019
Good dealership Happy with car great salesman good environment always comfortable with explanation of all car details would keep buying our cars at hawk Ford and recc Happy with car great salesman good environment always comfortable with explanation of all car details would keep buying our cars at hawk Ford and reccomend to others More
by HANDZEL.KENNETH
Employees Worked With
Brian Ihde
August 02, 2019
MKT service Pail Werges and his team did a great job for me, as always. I always know that with Paul, what needs to be done will be done. If there is more that ne Pail Werges and his team did a great job for me, as always. I always know that with Paul, what needs to be done will be done. If there is more that needs to be discussed, Paul will pick up the phone and call me. My cars go where he goes. He and his team did a great job on my Lincoln MKT. More
by John
Employees Worked With
Paul Werges
August 02, 2019
Joe made everything quick & easy I leased my fusion back in 2016 once my lease was up I decided to just keep it.. Joe put all the numbers & printed put all the paper work & it was don I leased my fusion back in 2016 once my lease was up I decided to just keep it.. Joe put all the numbers & printed put all the paper work & it was done. Very simple. More
by Bkornacki
Employees Worked With
Steve Kornacki, Joe Venditti
August 01, 2019
Car maintenance plus recall at 60,000 miles From start to finish, all of the staff members were friendly and kept me informed about the status of my car repair. The cost of repairs was reasonabl From start to finish, all of the staff members were friendly and kept me informed about the status of my car repair. The cost of repairs was reasonable. The car runs great now. I have used Hawk Ford for service many times and will continue to do so. Thanks! More
by JTM
Employees Worked With
Paul, Kenisha the cashier
August 01, 2019
Dissatisfied with communication The service manager I was assigned to failed to provide me with up-to-date information regarding the service of my vehicle. Initially I was told that The service manager I was assigned to failed to provide me with up-to-date information regarding the service of my vehicle. Initially I was told that I would receive my serviced vehicle by the end of the business day, however it turned out that my car took a total of three business days. Including the weekend, I was without my vehicle for five days. I was left to continue calling my service manager around the 4pm hour each business day for status updates because A. I never heard from him, or B., it was his scheduled day off and no one at Ford was assigned my paperwork in his place. I believed the service manager when he first told me that my car would be available to me the same day I dropped it off. As things turned out differently, I should have been contacted by him, or someone from Ford, to update me that service would be delayed. An acknowledgement and an apology for the delay would have been appreciated by this customer, but I didn’t receive either. More
by ECAR
Employees Worked With
Kevin McGlennon Service manager
August 01, 2019
Good car buying experience Fernando was very helpful. The whole process was pretty quick and everyone was very friendly. Would definitely come to Hawk ford again. Love the car! Fernando was very helpful. The whole process was pretty quick and everyone was very friendly. Would definitely come to Hawk ford again. Love the car! More
by Emily12$
Employees Worked With
Fernando Garcia
