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Napleton Ford of Oak Lawn
Oak Lawn, IL
3,094 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 3,094 reviews
August 01, 2019
Dissatisfied with communication The service manager I was assigned to failed to provide me with up-to-date information regarding the service of my vehicle. Initially I was told that The service manager I was assigned to failed to provide me with up-to-date information regarding the service of my vehicle. Initially I was told that I would receive my serviced vehicle by the end of the business day, however it turned out that my car took a total of three business days. Including the weekend, I was without my vehicle for five days. I was left to continue calling my service manager around the 4pm hour each business day for status updates because A. I never heard from him, or B., it was his scheduled day off and no one at Ford was assigned my paperwork in his place. I believed the service manager when he first told me that my car would be available to me the same day I dropped it off. As things turned out differently, I should have been contacted by him, or someone from Ford, to update me that service would be delayed. An acknowledgement and an apology for the delay would have been appreciated by this customer, but I didn’t receive either. More
by ECAR
Verified CustomerEmployees Worked With
Kevin McGlennon Service manager
August 01, 2019
Good car buying experience Fernando was very helpful. The whole process was pretty quick and everyone was very friendly. Would definitely come to Hawk ford again. Love the car! Fernando was very helpful. The whole process was pretty quick and everyone was very friendly. Would definitely come to Hawk ford again. Love the car! More
by Emily12$
Employees Worked With
Fernando Garcia
August 01, 2019
Explorer Great dealership. The customer service was on point and they did their best to give me the best price on my new 2019 explorer. Thank you. Great dealership. The customer service was on point and they did their best to give me the best price on my new 2019 explorer. Thank you. More
by fedpolo4
Employees Worked With
Nick Shaqra, Mo Yousef, Luis Diaz
August 01, 2019
Excellent. Prompt friendly service. All aspects of experience done professionally. Since I recently bought my first Ford I was new to this location. Also, the mo Prompt friendly service. All aspects of experience done professionally. Since I recently bought my first Ford I was new to this location. Also, the most comfortable waiting area I ever had the pleasure to enjoy. GREAT relaxing chairs. More
by Rich
Employees Worked With
Eva Castanon
August 01, 2019
Grateful Customer A very good experience, timely service, very clean environment. A very friendly staff. They spend a great deal of energy to make you feel a part of th A very good experience, timely service, very clean environment. A very friendly staff. They spend a great deal of energy to make you feel a part of their team. More
by ROBCAM708
Employees Worked With
Bert Abdullah, Eddie Rodriguez
August 01, 2019
Came in for an oil change on 2016 left with 2019 Escape Awesome experience from the burial phone call until I drove off the lot with my new 2019 Escape! I initially came in for a walk in appointment at Qu Awesome experience from the burial phone call until I drove off the lot with my new 2019 Escape! I initially came in for a walk in appointment at Quick lane for an oil change and new tire but drove home in a new 2019 Escape! I cannot thank the quick lane team more!!! I have had nothing but bad luck with dealers until I stumbled upon your store and your amazing employees!!! Thank you for everything you did for me!!! Colleen Torphy 10 stars to everyone I worked with on 7/30/2019 More
by Ford
Employees Worked With
Any and the manager at The Quick lane oil change side are AMAZING, Karen Boll, Don Boros
July 31, 2019
Great service of my vehicle at a fair price. The car runs smooth and I am good to go for at least another 25,000 miles or more! of my vehicle at a fair price. The car runs smooth and I am good to go for at least another 25,000 miles or more! More
by jpresta
Employees Worked With
Ken Klein, Paul Werges
July 31, 2019
Went fast In and out nice service. Oil change no wAit gave advice on future visit for items that might need to be replaced nice visit for oil changed In and out nice service. Oil change no wAit gave advice on future visit for items that might need to be replaced nice visit for oil changed More
by caseypg827
Employees Worked With
Na
July 31, 2019
Very bad car I waste over 1300 to fix the car. 😞😞 Very bad car I waste over 1300 to fix the car. They did not let me test drive the car.!!! It was my mistake to buy that car without test driving it. Very bad car I waste over 1300 to fix the car. They did not let me test drive the car.!!! It was my mistake to buy that car without test driving it. More
by a_mousa88
Employees Worked With
Nick Shaqra, Ramy Modalala
July 31, 2019
Unscheduled Brake Repair Paul accommodated my need in a patient professional manner. Thank you Paul for your understanding of my need and finding a way to make sure that I did Paul accommodated my need in a patient professional manner. Thank you Paul for your understanding of my need and finding a way to make sure that I did not get back on the road with an inferior vehicle. More
by doraforte
Employees Worked With
Paul - Service Advisor
