Napleton Ford of Oak Lawn

Quick Lane oil change etc. I was in without an appointment and was out within 1-1/2 hours. The atmosphere was pleasant yet professional the lady that registered me in was knowle I was in without an appointment and was out within 1-1/2 hours. The atmosphere was pleasant yet professional the lady that registered me in was knowledgeable of the process. My overall experience was a good one. More

Great Service Excellent fast service provided by Service Center. I was greeted upon pulling into the Bay Area and directed into the service area where I was informe Excellent fast service provided by Service Center. I was greeted upon pulling into the Bay Area and directed into the service area where I was informed on time it would take to repair vehicle. More

Service on Vehicle Great customer service. Friendly all the way around from top to bottom. Each time I've been there I'm met with friendliness and comfort. However, my p Great customer service. Friendly all the way around from top to bottom. Each time I've been there I'm met with friendliness and comfort. However, my passenger tail light has moisture in withing the light cavity. Asked if it could be checked and a light test was ran instead of moisture removal. All in all though good experience. More

Ford Explorer Recall Repair Kevin was very kind and assisted with getting my car taken back for service. He explained the process in detail which was nice and answered all of my Kevin was very kind and assisted with getting my car taken back for service. He explained the process in detail which was nice and answered all of my questions. The waiting area is spacious with comfortable seats and clean. More

Excellent The staff is courteous and professional. I’ve been dealing with Joe V for many years. Joe takes the stress out of buying a car. Never pushy always pat The staff is courteous and professional. I’ve been dealing with Joe V for many years. Joe takes the stress out of buying a car. Never pushy always patient. More

I had a terrific experience with Hawk. I had an outstanding experience with Omar my sales rep. Don was efficient and helpful while working out my financing. Dan was patient and very helpful I had an outstanding experience with Omar my sales rep. Don was efficient and helpful while working out my financing. Dan was patient and very helpful with my questions. Everyone there was friendly and knowledgeable of their products. More

Customer service I go out of my way to come to this location. Because the people that work here are so nice! All the work has been good and I am never left with any I go out of my way to come to this location. Because the people that work here are so nice! All the work has been good and I am never left with any issues. Sorry don’t actually remember the employee names More

Great Service You receive great customer service from the moment you walk into the door. This would be contributed to Alex. He always greet you with a smile and pro You receive great customer service from the moment you walk into the door. This would be contributed to Alex. He always greet you with a smile and provide great customer service from the beginning to the moment you leave. More

Ford Edge buying experience I had intentions of looking at the 2019 Ford Edge for awhile. I got an email about bringing in my 2016 Edge for an estimate. I bought it in and was ap I had intentions of looking at the 2019 Ford Edge for awhile. I got an email about bringing in my 2016 Edge for an estimate. I bought it in and was approached by Rami who was very knowledgeable about the venom. He showed me all of the Edges on the lot but I zeroed in on the ST. He showed me everything I needed to know and helped me with my discounts. It worked out well for me so I did the deal. I am happy with the vehicle and with the service More