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Napleton Ford of Oak Lawn
Oak Lawn, IL
3,069 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 3,069 reviews
July 19, 2019
10000 mile check up Amber was very polite, and knowledgeable and efficient. They were very fast and efficient, I was in and out in less than 1 hour. I don’t remember th Amber was very polite, and knowledgeable and efficient. They were very fast and efficient, I was in and out in less than 1 hour. I don’t remember the techs name . More
by Blueknight750
Verified CustomerEmployees Worked With
Amber Straubing
July 19, 2019
This time was definitely different. I normally dread having to take my car in for service bc each time its a nightmare. No one ever knows what the heck they are talking about and the cus I normally dread having to take my car in for service bc each time its a nightmare. No one ever knows what the heck they are talking about and the customer service was always poor. However this time i dealt with Tod only and it was the first time i had a great experience taking my car there! He started working on my car before my scheduled appointment date. He kept me posted on eveything that was going on with it. Heade sure to get me in loaner even though they were short on those. I had my car back within a week which is the first time that had ever happened!. Thanks tod!! More
by Georgiamarcos
Employees Worked With
Tod assistant service manager
July 19, 2019
Fixed Car But Then Found Damage To Interior I had my car in because it was overheating. My experience was okay until I received my car back. The next day I noticed that there was damage to the I had my car in because it was overheating. My experience was okay until I received my car back. The next day I noticed that there was damage to the trim around the gear shifter in my car. It is scratched in places now and the top coat of plastic is peeling. I tried calling to find out if it had to be removed to complete the work, but was quickly told that I would need to bring the car in for a manager to look at and that they were only there until 5 p.m. daily. I work till 5 normally, so I had to wait until the end of the week to bring my car in. Also, I wanted to find out over the phone if the piece needed to be removed to work on my transmission and did not receive an answer. On top of that, I replied to system text messages and used the "contact us" form to find out and never received a response. Today when I arrived, a manager never looked at it, and I was told that nothing in the interior needed to be removed to complete the work. It was also mentioned that the damage "looks to be wear". The car is not even 4 years old with only 31935 miles on it and it just happened to show signs of wear after being in for service for an entire week? I'm certain it was not anything I did and I'm the only person driving the vehicle. On top of that, no offer for me to purchase a replacement part was even made. I didn't bring it up as I will likely purchase from another service center now. The 2015 Ford Focus has been a nightmare of problems ever since I purchased it, so I cannot blame my experience completely on this dealership as the car is lemon. The clutch has been replaced several times with the TCM and PCM being calibrated even more. This is on top of several other problems including the cooling fan needing to be replaced and HVAC blower needing replacement. This last repair had several parts replaced inclusing the following part numbers: 8C607, 14526, 7H183, 7B546, and 70542. I'm still not confident that nothing needed to be removed internally, but I guess I'm stuck with the damage now. More
by seant317
Employees Worked With
Paul Stassin and Todd
July 19, 2019
One of my better experiences buying a car I would definitely recommend Hawk Ford to anyone looking to purchase a vehicle. Excellent salesman, very professional and non aggressive. The stall I would definitely recommend Hawk Ford to anyone looking to purchase a vehicle. Excellent salesman, very professional and non aggressive. The stall technique wasn’t used for negotiation the final price of the vehicle. More
by marcosvelazquez
Employees Worked With
Bert Abdullah, Anthony Gandara
July 18, 2019
Excellent Service Always!!!! I stopped in for an oil change (I did not have an appointment & I did not have to wait for service) but decided to purchase the 21 point inspection & I stopped in for an oil change (I did not have an appointment & I did not have to wait for service) but decided to purchase the 21 point inspection & I was told I needed a new car battery. Thanks so very much Quick Lane for saving the day & preventing me from having my old car battery die on me in this crazy heat. I totally recommend Quick Lane for servicing your car. More
by RSCHROEDER18
Employees Worked With
All of the Quick Lane service employees that I came in contact with were super friendly and provided me with excellent service.
July 18, 2019
Service Repair We were impressed with the asst. Service mgr. Kevin. He was very concerned about the problem with our 2014 Ford Edge. He kept us very informed and com We were impressed with the asst. Service mgr. Kevin. He was very concerned about the problem with our 2014 Ford Edge. He kept us very informed and completed the repairs as promised. More
by wallystko
Employees Worked With
Kevin Asst Service Mgr.
July 18, 2019
Focus Issues I'd like to thank Paul for resolving my billing issue. Overall, I am very displeased with Ford and its Ford Focus. This situation has made me decide t I'd like to thank Paul for resolving my billing issue. Overall, I am very displeased with Ford and its Ford Focus. This situation has made me decide that I will not buy another Ford car in the future! More
by ELGINMAROON2003
Employees Worked With
Paul Werges
July 18, 2019
Quick, and easy going. I was upfront the with how I would like to proceed given a potential vehicle purchase and trade, and I felt Brian was courteous, upfront, with me and I was upfront the with how I would like to proceed given a potential vehicle purchase and trade, and I felt Brian was courteous, upfront, with me and didn't feel pressured during the process. We where able to reach a fair value for the trade in, and I felt the majority of the dwell time was spent waiting for insurance cards then any particular part of the purchasing process. Gaps in time were spent cross loading my items from the trade to the purchased vehicle (which where staged together) and setting up my mobile device. More
by Overlander
Employees Worked With
Julie Vega, Raquel Walton, Brian Ihde
July 17, 2019
Bad experience with finance manager Never buying a car from that Ford dealership again. Finance manager Eddie Rodriguez needs to learn some skills dealing with customers with their quest Never buying a car from that Ford dealership again. Finance manager Eddie Rodriguez needs to learn some skills dealing with customers with their questions and concerns. Basically blame me for an oil mess in my car that cost $1,100 even though I only had the used car for 3 months. All other employees wer wonderful, a special shout shout out to Yaz. I would come back for him. More
by Never Again 1#
Employees Worked With
Eva, Yaz Rabah, Eddie Rodriguez
July 17, 2019
Satisfied customer I didnt have an appointment I was in and out in no time. The staff was very corteuos and polite. There was coffee provided while you wait . I didnt have an appointment I was in and out in no time. The staff was very corteuos and polite. There was coffee provided while you wait . More
by Phelloneice
Employees Worked With
Kevin
