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Napleton Ford of Oak Lawn
Oak Lawn, IL
3,081 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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June 13, 2019
Great Sales Consultant not so great Service Met Yaz on the Wednesday looking for a new car. He was great. Showed us what we were interested in, let us test drive both cars and explained all deal Met Yaz on the Wednesday looking for a new car. He was great. Showed us what we were interested in, let us test drive both cars and explained all deals for both. Patiently answered all our questions. We went home to crunch the numbers. Called next day, Yaz was out but set us up with Mo who turned us over to another Sales man. We picked car and finalized deal. Then sat for over 30 minutes completely by ourselves? No one checked on us even once. We could have walked out and no one would have noticed. Dan Melko in finance was great also. More
by FordMan
Verified CustomerEmployees Worked With
Dan Melko, Mo Yousef, Yaz Rabah
June 13, 2019
Nicest Salespeople I went to a lot of dealerships before deciding to buy a car here. I'm a relatively young female, and brought a male mechanic to help me decide on a ca I went to a lot of dealerships before deciding to buy a car here. I'm a relatively young female, and brought a male mechanic to help me decide on a car. The sales people here gave me the attention and respect that most did not. I really appreciated how they were able to work with me to help me find a car th at best suited my needs. More
by Sarah
Employees Worked With
Mo Yousef, Mike Hopkins
June 13, 2019
Great Service Fast Friendly fast service. My vehicle was ready when promised and the work was performed great. Comfortable customer lounge to wait in as the service was Friendly fast service. My vehicle was ready when promised and the work was performed great. Comfortable customer lounge to wait in as the service was performed on my vehicle. More
by rickdeb96
Employees Worked With
Paul Stassin, Joe Venditti
June 13, 2019
Great appreciation of customers My dad and stepmom bought cars and the salesman gave us a great deal! I was very happy with how Bert showed us all the Cara within my budget. My dad and stepmom bought cars and the salesman gave us a great deal! I was very happy with how Bert showed us all the Cara within my budget. More
by Shibag95
Employees Worked With
Mark Gorokhovsky, Bert Abdullah, Brittanie Cowan
June 12, 2019
Quick, friendly and no pressure They were straight forward with the price and info I needed and I was not pressured into buying. I was able to think about my decision at my leisure. They were straight forward with the price and info I needed and I was not pressured into buying. I was able to think about my decision at my leisure. I have been a customer 3 times in the last 13 years. More
by loricups
Employees Worked With
Joe Vanzetti and Kim Dowd
June 12, 2019
Good Service The mechanic who worked on my FORD Edge was excellent.... He took me on a test drive and was adamant about finding and fixing the problem...... He sh The mechanic who worked on my FORD Edge was excellent.... He took me on a test drive and was adamant about finding and fixing the problem...... He should be commended fir his outstanding professionalism..... More
by Tommy425
Employees Worked With
Nick Shaqra
June 12, 2019
Careless Cleanliness I’m dissatisfied when I received my vehicle very dirty from the inside and outside. I feel the vehicle was not handled with care. Needs improvement. I’m dissatisfied when I received my vehicle very dirty from the inside and outside. I feel the vehicle was not handled with care. Needs improvement. More
by skarim11
Employees Worked With
Paul Stassin
June 11, 2019
Professional, expedient and honest I have been a customer at Hawk (Hawkinson) Ford since 1983. I have always purchased new and used autos from them and have always used their service a I have been a customer at Hawk (Hawkinson) Ford since 1983. I have always purchased new and used autos from them and have always used their service and body repair departments. They have always been nothing short of professional, empathetic and courteous. Their trademark over the years was building relationships with their customers. They are consistently fair, honest and hard-working people who we have come to trust. It is important to walk into a dealership and feel a sense of pride and belonging - as in family. It has been a privilege to have been a customer at Hawk Ford all of these years. Their yes is yes and their no is no. They are who you should want to do business with. This is what customer service is all about. More
by leppert
Employees Worked With
Ken Klein, Paul Stassin, Alex Marcinkowski
June 11, 2019
Best service experience ever Kevin, the assistant manager, was extremely polite and friendly. He kept me informed through the whole process. John Sykora, the automotive technicia Kevin, the assistant manager, was extremely polite and friendly. He kept me informed through the whole process. John Sykora, the automotive technician, was very courteous and knowledgeable about the issue I had with my new 2018 Ford F-150. Kevin and John are key players for the success of Hawk Fords service department. Keep up the great work guys. More
by acetowmann
Employees Worked With
John Sykora
June 10, 2019
Very good Friendly courteous and it was fast I was out of there in no time Sorry I did not pay attention to the names of the other people took care of me Friendly courteous and it was fast I was out of there in no time Sorry I did not pay attention to the names of the other people took care of me More
by Fastone,keith06/27
Employees Worked With
Paul Stassin
