Napleton Ford of Oak Lawn

Vehicle recall for carbon monoxide issue Oscar was very friendly. Looked up the history of my vehicle and was informative. As far as the recall, he told me it would be about an hour and a hal Oscar was very friendly. Looked up the history of my vehicle and was informative. As far as the recall, he told me it would be about an hour and a half and they called right at that mark. The mechanics evidently know what they are doing to be exact on the time. More

Poor customer service. Representative wasn’t qualified. Don’t care about the issue at hand. Waved me off. I’ve bought several Vehicles here. Can always take my money elsew Representative wasn’t qualified. Don’t care about the issue at hand. Waved me off. I’ve bought several Vehicles here. Can always take my money elsewhere. More

Service department I bought my car in for warranty issues Paul stassin was my service writer he took very good care of me and my vehicle John sicora was the service tech I bought my car in for warranty issues Paul stassin was my service writer he took very good care of me and my vehicle John sicora was the service technician and he also took good care of me and my vehicle but the problem I’m having is this survey sucks it won’t let me submit it cause they want a email address and password but I do not want to give it to this company More

Service Great customer service! It was a pleasure servicing my car there! Tod the service manager took care of me and my car, great experience at this dealer Great customer service! It was a pleasure servicing my car there! Tod the service manager took care of me and my car, great experience at this dealership! Thanks again Jeff Rybakowski More

Appointments Too bad they cant correct a small problem needed instead of having to make an appt thru the service center and coming back again using up another day Too bad they cant correct a small problem needed instead of having to make an appt thru the service center and coming back again using up another day More

Customer Service Karen Bill did an amazing job helping me find the perfect at the best price and gave some of the best customer service I’ve ever experience. She truly Karen Bill did an amazing job helping me find the perfect at the best price and gave some of the best customer service I’ve ever experience. She truly cares about her customers and it shows. More

I never been happy with Hawk Ford I have had trouble with my vehicle since the date of purchase, I’ve dealt with Sales manager and service manager in the past and I’ve not been happy a I have had trouble with my vehicle since the date of purchase, I’ve dealt with Sales manager and service manager in the past and I’ve not been happy all they did was give me excuses/explanations that would cost me. The customer service is excellent but the ownership of their faults are terrible. I only go to this dealership because I purchased my used vehicle from them. Also the service department does not support Quick Lane it’s been stated that they have to clean up behind them and it’s always an additional cost to customer. If Quick Lane is so bad why does it exist? More