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Napleton Ford of Oak Lawn
Oak Lawn, IL
3,088 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 3,088 reviews
May 07, 2019
DPF REPAIR I wanna start by saying that Kevin in the service department is very courteous, and understanding of people and their time. Kevin made sure to inform I wanna start by saying that Kevin in the service department is very courteous, and understanding of people and their time. Kevin made sure to inform me the length of time for the part, install time and how long I would need a loaner. Hawk Ford has a great service and sales team, because of this I only shop at hawk! More
by ALECNVINNY0712
Verified CustomerEmployees Worked With
Yaz Rabah , Nick Shaqra, Mo Yousef
May 07, 2019
Good experience At first the gentleman said they had no appointments available when I called. But after speaking to the young lady in scheduling she said an appointme At first the gentleman said they had no appointments available when I called. But after speaking to the young lady in scheduling she said an appointment was available in the afternoon. After bringing my vehicle in, Eva in service was right on with getting the process started. After about 45 minutes she came back and told what the problem was, she also said the part was in stock and my vehicle would be ready in a couple of hours. She also handled the extended warranty process for me. All in all I was very pleased with the service I received !! Keep up the good work !! More
by j.marks
Employees Worked With
Eva at the service counter
May 07, 2019
The staff at Hawk Ford were great! The sales person was very detailed and attentive to my needs. The entire process was made easy by the staff at Hawk Ford. I would recommend Hawk Ford The sales person was very detailed and attentive to my needs. The entire process was made easy by the staff at Hawk Ford. I would recommend Hawk Ford to anyone who asks. More
by KELVIN5
Employees Worked With
Ramy Modalala
May 07, 2019
What a great experience Everything was done same day, quality staff, well trained and prepared for any and every question I had. The management team was sound and prepared to Everything was done same day, quality staff, well trained and prepared for any and every question I had. The management team was sound and prepared to handle every situation, Fernando and Nick were excellent. I’m very happy with my purchase and will be bringing the vehicle to both the hawk ford service center and the hawk ford quicklane for any and all of the services required for this new vehicle. More
by Smoosh
Employees Worked With
Nick Shaqra, Fernando Garcia
May 07, 2019
Quick, personal service I took my 2010 Escape in for its oil change - Alex remembers me and is most polite and personable. The service took no time at all, and he alerted me I took my 2010 Escape in for its oil change - Alex remembers me and is most polite and personable. The service took no time at all, and he alerted me to the need in the future that the front brakes be done. More
by karenjefferies
Employees Worked With
Alex
May 07, 2019
RECALL PART-fORD fOCUS The service to put in the part took about an hour. The wait was short and I enjoyed the hot chocolate while waiting, The service was very good. The service to put in the part took about an hour. The wait was short and I enjoyed the hot chocolate while waiting, The service was very good. More
by mayanz
Employees Worked With
Paul Stassin
May 07, 2019
Worst experience Second time in a year we have left hawk ford only to have another problem, costing about 1,500, arise. Had multi point inspection done last week and a Second time in a year we have left hawk ford only to have another problem, costing about 1,500, arise. Had multi point inspection done last week and again today to have completely different problems needed repair on the written sheet. Have never been so disappointed in a company before. More
by mmmcdevitt
Employees Worked With
Oscar Rivera and tod maca
May 07, 2019
Consistent service Always consistent service every time I bring my work truck in for service. The staff is friendly, knowledgeable and efficient. The amenities in the wa Always consistent service every time I bring my work truck in for service. The staff is friendly, knowledgeable and efficient. The amenities in the waiting area is a nice touch. More
by OOklathemok
Employees Worked With
Alex
May 07, 2019
it all went good and fast all went well and i was happy that is all i can think of right now i dont know what more i can say is that ok all went well and i was happy that is all i can think of right now i dont know what more i can say is that ok More
by GRASSO_THOMAS
Employees Worked With
Mike Hopkins
May 07, 2019
Fast and Courteous I always go to the quick lane for my oil changes. Alex is the best with his pleasant demeanor and his personable professionalism, makes the wait much I always go to the quick lane for my oil changes. Alex is the best with his pleasant demeanor and his personable professionalism, makes the wait much more manageable. He also gives you an estimated wait time and I've never waited past that! I wouldn't go anywhere else. More
by eveanbury
Employees Worked With
Alex
