Napleton Ford of Oak Lawn

Awesome experience! Great customer service, Well done job on my car, Enjoy the loaner car given to me while my car was being repair.. Eva was great 👍 Great customer service, Well done job on my car, Enjoy the loaner car given to me while my car was being repair.. Eva was great 👍 More

Awesome service My service was awesome. i had Steering issues and Ford completed the work very timely. Their communication was thorough, it felt like i knew them pers My service was awesome. i had Steering issues and Ford completed the work very timely. Their communication was thorough, it felt like i knew them personally. More

Sales person very helpful in helping us select a new car. The car I wanted was available immediately, the salesman was very helpful and so was the finance person. All went well. Since you asked for more: The car I wanted was available immediately, the salesman was very helpful and so was the finance person. All went well. Since you asked for more: Left the dealership and had to go and get air in my tires. More

Good service No problems. Freindly people. Fast service. Would of liked a car wash and a vacuum. Coffee wad very good. Good selection of coffee and creamers. No problems. Freindly people. Fast service. Would of liked a car wash and a vacuum. Coffee wad very good. Good selection of coffee and creamers. More

Feeling special I made an appointment for 11:20. I arrived early. I was offered a cup of coffee while waiting. they got me in early and out the door by 11:30. That i I made an appointment for 11:20. I arrived early. I was offered a cup of coffee while waiting. they got me in early and out the door by 11:30. That is awesome. I’ll definitely be back. And yes I would recommend an appointment. Good service is hard to find. More

Grade A service! I just always enjoy my visits to hawk ford. I get such quick service and quality work. The waiting area is clean and friendly as well. I just always enjoy my visits to hawk ford. I get such quick service and quality work. The waiting area is clean and friendly as well. More

Most Knowledeable Hawk ford has one of the most helpful and knowledgeable staff of workers i every dealt with.if you ever have any question or doubts about your vehicle Hawk ford has one of the most helpful and knowledgeable staff of workers i every dealt with.if you ever have any question or doubts about your vehicle all you need to do is go back and see your salesperson and they will be glad to resolve any issues with no hassles. just a bunch great people that work at hawk ford. More

Misleading pricing on website I went to Hawk Ford on Saturday 11/9/2020 to buy a 2020 Explorer which I saw listed on Hawk's website. After the test drive, we sat down to talk price I went to Hawk Ford on Saturday 11/9/2020 to buy a 2020 Explorer which I saw listed on Hawk's website. After the test drive, we sat down to talk price. The dealer was offering a price which was higher than the price offered on the website. I cited the Hawk Discount that was advertised online and I was told that I didn't qualify for that discount because that was only for business owners for the base models. I showed the dealer the website, where the exclusion to business owners is never called out nor is there fine print describing any exclusion conditions to the Hawk Discount. Furthermore, I pointed out that the Hawk Discount was being offered online to all models of the 2020 Explorer, not just the base model. At this point the dealer had nothing to say to contest those facts other than saying that I didn't qualify. I expressed my disappointment to the dealer in regards to the false advertisement which ultimately lured me into their agency to look at the vehicle. I told them that I would be fair and give them until the following morning to correct their misleading pricing on their website before I wrote my reviews and reported this to the corresponding consumer protection agencies such as the BBB, FTC, and TINA. Unfortunately, they opted not to make any corrections as of today. The screenshots that I took will show this. Upon reading some of the reviews, this unethical advertising does not surprise me. Hawk's response to negative reviews has become repetitively predictable and lethargically expressive of a lack of concern for the consumer's claim. They will respond to the tune of "We're sorry this happened, please call us to discuss further." They almost seem to copy and paste their responses to negative reviews. Then what? They do nothing about the root cause of the claim. Buyer beware. Before you even look at a vehicle at Hawk, look at the internet price on their website and ask if they will honor their advertised price and discounts. Challenge them as to why not, otherwise they will continue to use this unethical method to lure potential customers onto their lot. Furthermore, do your research on your trade-in. Know the worth of your vehicle. Use the several resources such as KBB and Edmunds.com. Have no doubt, they will lowball you beyond the typical Chicagoland dealer. Hawk Ford does not like dealing with smart and prepared buyers. Their target market is uninformed and easily manipulated. Do your research before you walk onto their lot, because they will do everything to gain an unfair advantage over you. If at all possible, avoid this dealership, as their total disregard for my fair warning did not motivate them to correct their false offers of non-existent discounts. More

Excellent Service I am very pleased with the service we received. Paul Stassin is great to work with. He is very friendly and helpful. Our car was repaired under the ex I am very pleased with the service we received. Paul Stassin is great to work with. He is very friendly and helpful. Our car was repaired under the extended warranty that was offered free of charge due to transmission issues with the Fiesta. I am a very happy Ford customer because they stand by their promise to fix any problems that they are responsible for. The clutch assembly was replaced free of charge and the car is running much better now. More