Napleton Ford of Oak Lawn

When I walked into the dealership, JP said, Good Morning! How may I help you? It was a great purchasing experience! Originally, I showed up to the dealership for service, but ended up purchasing a car. Mr. How may I help you? It was a great purchasing experience! Originally, I showed up to the dealership for service, but ended up purchasing a car. Mr. John Potter was an excellent salesman; he was courteous, friendly, highly energetic, and an excellent negotiator. Mr. Potter delivered on everything! Because he delivered, he gets an A+ for integrity. JP, you Rock! More

Growing up in Oak Lawn IL, my family has been purchasing autos here since 1975. We've been through at least 15-20 vehicles including cars and trucks. In that entire time, we've used only 2 sales people, one autos here since 1975. We've been through at least 15-20 vehicles including cars and trucks. In that entire time, we've used only 2 sales people, one of which is still there today (John Swets) and he continues to get our business. John is the most honest salesman I've ever met and receives the business of our entire family. Customer service there is great and John is sure to notify me of any incredible deals he encounters, reminds me of service dates and does whatever it takes to please the customer. Top notch customer service is John's specialty, each year I stop by and grab some auto show tickets to shop for my future Ford purchase. More

I could not find the Ford Explorer I was looking for so I decided to look out of state. I told my sales guy what I wanted and he delivered. He was not a high pressure he gave me the facts and stood by them. decided to look out of state. I told my sales guy what I wanted and he delivered. He was not a high pressure he gave me the facts and stood by them. I am from Louisville, Kentucky and found the Explorer I wanted at Hawk Ford in Chicago, Illinois. So I decided to fly on Southwest cheap fares one way and pick it up. I love love love my new Explorer. My sales guy John Potter picked me up at the airport and was very professional. I talked to several dealerships before them and they gave me a way better interest rate too which of course made the payment lower. At the dealership they were so laid back and did not play games. I Would DEFINATELY come to Chicago again to buy from John Potter and Hawk Ford. Also the Sales Manager Joe Storti was great also. More

good to deal with, not high pressure they were fair good to deal with, not high pressure they were fair with my trade in. Will help you set up your car the way you want it good to deal with, not high pressure they were fair with my trade in. Will help you set up your car the way you want it More

John at hawk ford was extremely helpful. He managed to work with me so i could get the car i wanted without going way over my budget. He really does take care of his customers work with me so i could get the car i wanted without going way over my budget. He really does take care of his customers More

We went on the coldest day to just go look at cars and happen to walk into Hawk Ford not even thinking of really purchasing, when Salesman Mr. John Potter ask us of we needed any assistance, we saw a car happen to walk into Hawk Ford not even thinking of really purchasing, when Salesman Mr. John Potter ask us of we needed any assistance, we saw a car that interested us so we figured let's see what he can do for us, to our surprise we had everything we asked for in price. John and Used Car Manager Mr. Eddie Rodriguez were great in taking our questions and answering them to our satisfaction. Everyone was so helpful we were sold on what was offered to us. This was our first time at this dealer and we were very impressed with the entire dealership and all the people we came in contact with, even the financing was awesome, everything was went so smoothly. We are very happy with our new car, we would recommend this dealership we had a great experience, we are sure to tell all of family and friends. Buy American Made Cars let's keep our workforce!! Thank You very much HAWK FORD! More

I recently purchased a Certified Pre-owned vehicle from Hawk. I was happy with the way I was treated and had a fairly stress free buying experience. Overall, I'm happy with my new car. Hawk. I was happy with the way I was treated and had a fairly stress free buying experience. Overall, I'm happy with my new car. More

Please stay away HAWK FORD wanted to kill me with 3 out of 5 lug nuts on my front wheel. I had to go there 3 other times to get repairs done right of 5 lug nuts on my front wheel. I had to go there 3 other times to get repairs done right More

Quoted $115 for troubleshooting. First one in door. Waited 4 hours for results. Service writer lies, says her was looking for me when I was sitting 50 feet away from him the entire time. Says $115 is Waited 4 hours for results. Service writer lies, says her was looking for me when I was sitting 50 feet away from him the entire time. Says $115 isn't enough for troubleshooting. Now a minimum, he said MINIMUM, of $500 to continue troubleshooting. CROOKS. CROOKS. CROOKS!!!!! More

I purchased a 2006 Dodge Caravan on May 5, 2012 and signed many of papers and drove off with my van the same day. They call me on June 11th and told me the banks wants another 1,200 to 1,500 more for a signed many of papers and drove off with my van the same day. They call me on June 11th and told me the banks wants another 1,200 to 1,500 more for an additional down payment. I told them "I thought the van was mine, I have been driving it for over five weeks and i'm not giving you any more money." They call me today (June 14th) and told me I have 24 hours to return the van or they will come and take it and I will lose some of my deposit. I don't understand how they could be so heartless and tell me the van is mine and then take it back. I have been driving this van for over 5 weeks and have purchased items for the van. They know I work two jobs and have a disabled husband and mother which I drive them to the Doctors. Hawk Ford seems very shady to me. I don't understand why they told me I was approved and tell me "congratulations, you are now the owner of a 2006 Dodge Caravan" and then over 5 weeks later they want more money or they will take the van back. Do not trust Hawk Ford! More