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Napleton Ford of Oak Lawn
Oak Lawn, IL
3,053 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Verified Customer
June 05, 2022
Took unfair advantage of my situation and drastically overcharged for a "temporary " repair. Invoice incomplete, showing no detailed information about how you calculated the total. No safety inspection overcharged for a "temporary " repair. Invoice incomplete, showing no detailed information about how you calculated the total. No safety inspection was performed and vehicle was returned with a dead battery. Technician "Peter" has poor people skills (as in none) resulting in rude behavior. It was 45 minutes after payment before vehicle was brought up by the porter. In general, a bad situation made worse by uncaring employees who are in need of additional training related to empathy. After 30 plus years in your industry I feel qualified to give your operation a totally failing rating. Hire a consultant to humanize your operation, the dividends will far outweigh the costs. More
by haroldendsley
Employees Worked With
Pete Abramowicz, Amber Straubing
June 05, 2022
Always runs smoothly and efficiently, keeps customers up to date on ongoing repairs, doesn’t look to gouge customers with unnecessary repairs to date on ongoing repairs, doesn’t look to gouge customers with unnecessary repairs More
by sharky10616
Employees Worked With
James Benck, Richard Pitlock
June 03, 2022
My customer service rep was very patient and understanding. She went above and beyond to make sure the issue and repairs were resolved promptly. understanding. She went above and beyond to make sure the issue and repairs were resolved promptly. More
by BDZ
Employees Worked With
Amber Straubing
May 31, 2022
Friendly personal, salesman was knowledgeable about all my questions, place is clean that wasn’t my first time there, but definitely I will recommend my questions, place is clean that wasn’t my first time there, but definitely I will recommend More
by gonzalezmm327
Employees Worked With
Anthony Gandara, Jimmy Segura
May 30, 2022
I got an oil change and tires rotated. I was unhappy because the tech stripped one lug on my front wheel. They were going to repair it but they did not have the lug in stocks. They told me I was unhappy because the tech stripped one lug on my front wheel. They were going to repair it but they did not have the lug in stocks. They told me they ordered the lug. Until they replace the lug at no cost I will not be satisfied. More
by LOIS621
Employees Worked With
Pete Abramowicz
