Napleton Ford of Oak Lawn

Horrible at communicating and definitely not forthcoming with information. Would not recommend this place to anyone at all with information. Would not recommend this place to anyone at all More

Very clean, friendly, explains approximately how long it takes to finish and gives recommendations for future maintenance. takes to finish and gives recommendations for future maintenance. More

I Got a transmission flush then they forgot to put transmission fluid back into my car. I left quick lane not knowing as I was driving, my car had problems shifting into gear and the check engine ligh transmission fluid back into my car. I left quick lane not knowing as I was driving, my car had problems shifting into gear and the check engine light turned on. Had to go back to quick lane the next day again and tell them what happened. And they tried to tell me that it couldn’t be from anything they did the day before. Well when I took my car here first nothing was wrong with it until you guys did things to my car. After they took a look at their work they did the day before, they told me that my transmission fluid was “slightly low”. That is just unacceptable especially when they are the ones that suggested I should get it flushed in the first place! All I wanted to do is get oil change with the works package and wiper blades. More

Good service, only complaint was for a simple oil change the wait and it took an hour even with an appointment. Other than that everyone was nice and helpful. the wait and it took an hour even with an appointment. Other than that everyone was nice and helpful. More

Service department is excellent at quick diagnostics and fast repair. Also good communication on progress of repair and explanation of work detail needed. fast repair. Also good communication on progress of repair and explanation of work detail needed. More

This is my 2nd bad experience. I should have wrote about the 1st time my car was left all day without the work being completed or even diagnosed. I will never go back. I should have wrote about the 1st time my car was left all day without the work being completed or even diagnosed. I will never go back. More

Our sales rep Ali Huseen was very helpful. He was very knowledgeable about the car and the accessories. Any questions I had he had an answer. I went to another Ford location but returned back He was very knowledgeable about the car and the accessories. Any questions I had he had an answer. I went to another Ford location but returned back to Hawkford because of Ali helpfulness. More

Very fast and good job and helpful I would tell people about my experiences and goodservice. about my experiences and goodservice. More

Mr. Paul was a great help to me on assistance me getting my f150 truck fixed. my f150 truck fixed. More