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Napleton Ford of Oak Lawn
Oak Lawn, IL
3,053 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 3,053 reviews
April 05, 2022
Interior lights would not turn off. The service writer said nothing needed repairing as the rotary switch controlling the brightness of dashboard and interior lights was just stuck. C The service writer said nothing needed repairing as the rotary switch controlling the brightness of dashboard and interior lights was just stuck. Continued on stating "all we needed to do was un-stick It." For this I was billed $165.00. I am now appealing this outrageous amount with management. Mr. Irving Gasca (new car sales) helped me with information regarding a potential new car purchase for my wife in the near future. More
by fjg526
Verified CustomerEmployees Worked With
Irving Gasca
April 04, 2022
Rich at the service desk went above and beyond. Knowing the problems that I had at a non-Ford dealer he made my experience fantastic. Handled my car as if I was the only customer. Thanks again Ri Knowing the problems that I had at a non-Ford dealer he made my experience fantastic. Handled my car as if I was the only customer. Thanks again Rich More
by giteklu
Employees Worked With
Richard Pitlock
April 02, 2022
We have been working with Nick Ristich for our last 4 vehicles and can’t see our selfs working with anyone else! Such a great experience ever time. Highly Recommend Nick!!! Thank You Again vehicles and can’t see our selfs working with anyone else! Such a great experience ever time. Highly Recommend Nick!!! Thank You Again More
by Posen2878
Employees Worked With
Nick Ristich
April 02, 2022
Excellent service and customer service. Love this place I would highly recommend my friends and family. I have never waited more then the time I was told. I am a very satisfied customer. Love this place I would highly recommend my friends and family. I have never waited more then the time I was told. I am a very satisfied customer. More
by franciscaserrano84
Employees Worked With
Dave Brearley, James Benck, Richard Pitlock, Pete Abramowicz, Amber Straubing, Donny Womble, Jimmy Marinez
March 31, 2022
I came with a working rear windshield wiper it had the issue of water going inside the car. I left with a non working wiper. The bill was $850.00. This was not fair. They refused to put it back like it wa issue of water going inside the car. I left with a non working wiper. The bill was $850.00. This was not fair. They refused to put it back like it was when I came in. I understand this was not a warranty issue. My wiper should not been broken worse by the technician. I feel I was cheated. I discussed this with the manager. I was told to take it somewhere else. More
by Rosetta Williams
Employees Worked With
Manager
March 30, 2022
Horacio and Mike the Sales Manager gave me the best deal possible and got me out of my 2016 Explorer! Super patient and extremely helpful throughout the process! Definitely recommend! possible and got me out of my 2016 Explorer! Super patient and extremely helpful throughout the process! Definitely recommend! More
by coachyoung72
Employees Worked With
Michael Schlamadinger , Joe Storti, Horacio De La Vega
