Napleton Ford of Oak Lawn

The service writer was great. The service was fast for a simple oil change. Price was fair. simple oil change. Price was fair. More

Very professional and very friendly atmosphere they keep u updated about your car been service , keep u updated about your car been service , More

My appointment was 1:00pm and was on time I did not have to wait Polite and courteous employees to wait Polite and courteous employees More

Very friendly and courteous service coffee awaits you as you sit and wait for your car all around excellent service you sit and wait for your car all around excellent service More

Great response time…excellent communication throughout the process…Quality workmanship…OUTSTANDING in every way possible the process…Quality workmanship…OUTSTANDING in every way possible More

The service I received was amazing! Not only did they get me a same day appt, they also serviced my car quickly and made sure that I got any available discount! Fast, Friendly, and Affordable service is alwa me a same day appt, they also serviced my car quickly and made sure that I got any available discount! Fast, Friendly, and Affordable service is always a winner in my book! More

Rich was very professional and informative. Had a great first time experience at the dealership. first time experience at the dealership. More

Excellent service and on time as when they said my truck would be done. Highly recommend them would be done. Highly recommend them More

I went in on Nov. 10, 2021 to have my 4 button FOB replaced or repaired. It has auto start. They replaced it with a three button FOB and no remote start. They billed my extended warranty company and c replaced or repaired. It has auto start. They replaced it with a three button FOB and no remote start. They billed my extended warranty company and charged me my $50.00 deductible. I have no use or need of this replacement part. When I tried to get the matter resolved Jamie (Service Department) kept trying to over-talk me and informed me that he doesn't cower to negative feedback Jamie apparently doesn't care about customers or Hawk Auto reputation. Apparently Jamie's boss doesn't care neither. More

Lack of clear communication between service personnel and client, as well as passing the buck client, as well as passing the buck More