Napleton Ford of Oak Lawn - Service Center

The atmosphere is calm and friendly. A detailed explanation is always provided. A update is provided during service if your vehicle is not ready. The necessary information is received at A detailed explanation is always provided. A update is provided during service if your vehicle is not ready. The necessary information is received at check out time. More

My last visit was to get the works oil change. I received it from the manager on the previous visit for free (good faith) works oil change service. Because the service writer had not done the thin I received it from the manager on the previous visit for free (good faith) works oil change service. Because the service writer had not done the things I had asked him to do on my previous visit, such as tire rotation was missed, which is supposed to be included, and turning on the pid in forscan for my auto start feature which I installed a factory kit from another dealership online. So the manager gave me a free works package. So when I came in this time it was the same service writer and he started off with a comment of "I don't think we can rotate your tires because there is rust on your lugs. I said your joking right there is only surface rust, I got some aftermarket luggs and they were supposed to be good ones that don't rust, but as you know no one is held accountable anymore except me. He kind of laughed and said ok we will attempt it. At the time, there was absolutely no one in the oil change building. So I stood there and waited for about 30 minutes with no other vehicles or workers in the shop. Then the service writer noticed me watching this, and decided to go see what was going on and get someone to start working on my truck. They completed the works package with tire rotation. Then the service writer said your truck is all done here are your keys have a nice day. Then I said, do I get a receipt or some paperwork? He kind of squirmed a little bit and then printed something out after the guy next to him, told him to print me up a receipt for my records. Then I left and went home and when I went to put my paperwork in my file. I noticed that it wasn't my name or vehicle on the paperwork, but it was for a works oil change. He was acting very strange and now I think something shady was done. You might ask why I didn't bring this up sooner. And my response is I work 6 days a week from 8 in the morning until 6 to 8 in the evening. I dont have time, and It's not something I want to deal with in the little time that I have outside of work. Plus I knew I would just get another run around. More

Easy service procedure and drop off. Fast work, no issues. Would bring vehicle there again for service Fast work, no issues. Would bring vehicle there again for service More

My salesperson in service was professional and advised me every step in the process of my services. Thank you for great services without the hassle. My service adviser was named David. every step in the process of my services. Thank you for great services without the hassle. My service adviser was named David. More

First time at napelton ford. David May was service advisor. I went in for an oil change after talking to him on the phone a week prior to coming in and couldn’t have been happier David May was service advisor. I went in for an oil change after talking to him on the phone a week prior to coming in and couldn’t have been happier.Dave is awesome. More

I had waited longer than anticipated, and I was compensated for my wait time with no issues. compensated for my wait time with no issues. More

Bill is really nice guy I have been going to Napleton ford oaklawn for while now and I will keep going there because of Bill ford oaklawn for while now and I will keep going there because of Bill More

My mechanic was very nice and helpful. Although, I could not get all recalls completed, but not my mechanic’s fault. Although, I could not get all recalls completed, but not my mechanic’s fault. More

I had to get an oil change and was told I needed other work done as well. Bill was so great. He helped me from the morning when I dropped off my car till the evening when I picked it up! Thank you Bill fo work done as well. Bill was so great. He helped me from the morning when I dropped off my car till the evening when I picked it up! Thank you Bill for being so great :) More

They were very helpful. Got me in and out in what I would consider very minimal time. Aswered all my questions about my visit and my vehicle. Got me in and out in what I would consider very minimal time. Aswered all my questions about my visit and my vehicle. More