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Napleton Ford of Oak Lawn - Service Center

Oak Lawn, IL

4.5
2,625 Reviews

2,625 Reviews of Napleton Ford of Oak Lawn - Service Center

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November 21, 2019

Oil change The Services performed on my car yesterday was done in a timely manner. The staff I came in contact with was friendly and most helpful. More

by PAMELA1299
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Boll
4.0
This rating includes all reviews, with more weight given to recent reviews.
November 20, 2019

Engine Light went to Hawk Ford to have my Engine Light checked. I had to make appt. for the full service. meanwhile I got my oil change and New Wiper Blades. More

by JOANFREDERICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Venditti, Joe Venditti
November 20, 2019

Winterize, Multi-point inspection, Transmission flush Paul Stassin, Assistant Service Manager,, was courteous and professional. He reviewed history of past service and made appropriate recommendations. More

by kavols
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Stassin
November 20, 2019

Awesome I use the Quick Lane for all my oil changes. I set my appointments early and get out quick! The employees work fast ans get it done. The price is rig More

by keko724
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex!
November 20, 2019

Great service and not a long wait time for service. Great customer service and explained everything with detail. Will be back for future services for my car. More

by Esperanza1083
Recommend Dealer
Yes
Employees Worked With
Alexander Marcinkowski
November 20, 2019

Awesome service Hawk Ford's Service Department provides unbelievably awesome service hands down! Paul got me in and out! My glove box lock is now fixed and function More

by NIAJOS2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul
November 19, 2019

Long wait times Waited a little over two hours to have my oil changed. Was told it would take about an hour and twenty minutes. Customer service reps are nice. Will s More

by JR114
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Amber
Nov 20, 2019 -

Napleton Ford of Oak Lawn responded

Thank you for your feedback, we appreciate it! We would like to apologize for having to wait longer than expected for your oil change. If there is anything we can do to keep your business here with us, please let us know! Give us a call at your earliest convenience at 708-599-6000. Have a great day, and we hope to see you again in the future!

November 19, 2019

Fantastic customer service I was out shopping and my car was riding rough. I took my car to Hawk and they took excellent care of me. They found the problem and had me back on More

by djelane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Werges
November 19, 2019

Great maintenance The service center was timely in providing the oil change that was needed in my car. The price for the oil change was really good. More

by patrick.mcnicholas1994
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Martinez
November 19, 2019

Replacing a window washer nozzle. Made an appointment, was greeted before my time. After the review of my issue I was shown the issue and it was fixed. Very courteous employees and I w More

by mcsmith_j
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Werges
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