Napleton Ford of Oak Lawn - Service Center

It’s the first time I have any problems with my truck and ev Everyone in service went out of there way to help me. My truck came out looking great. Wasn’t even dirty no grease makes or hand prints.. Mechanic t Everyone in service went out of there way to help me. My truck came out looking great. Wasn’t even dirty no grease makes or hand prints.. Mechanic that did the work did an awesome job.. it rights so nice.. I will be back with anything I need done to my truck... More

Waited too long Dropped in to get the works with the oil change. I had to wait much longer than I had planned to because the guy working on my car decided to stop and Dropped in to get the works with the oil change. I had to wait much longer than I had planned to because the guy working on my car decided to stop and have a chat with an employee. I thought it would be a brief chat but he stopped working and chatted more than 15 minutes with a co- worker. I had to get to another location by a certain time but was late. I asked the desk was the guy training someone and he said no. The desk guy had to go an interrupt that long conversation. It wouldn’t have been so bad if he was working while talking but that wasn’t the case. More

Great service The service writer was great he went out of his way to be helpful keeping me informed and then call me let me know my car was ready. there extended The service writer was great he went out of his way to be helpful keeping me informed and then call me let me know my car was ready. there extended hours are great because I got to pick up my car late at night. More

Tire rotation They did a great job, a short wait, but great results , , Alex is always a professional, and cool guy,Always glad to see he is there They did a great job, a short wait, but great results , , Alex is always a professional, and cool guy,Always glad to see he is there More

Very satisfied Didn’t buy my car there but they treated me like a long time customer and went out of their way to get involved with Ford and take care of my problem Didn’t buy my car there but they treated me like a long time customer and went out of their way to get involved with Ford and take care of my problem within 24 hours. More

Recall Paul was and always is helpful and professional. The service was quick and the process was seemless. I will definitely go back to Hawk Ford. Paul was and always is helpful and professional. The service was quick and the process was seemless. I will definitely go back to Hawk Ford. More

Nice People My experience at Hawk Ford is always a good experience!!! I would definitely recommend Hawk Ford to my friends and family. And they're fast and friend My experience at Hawk Ford is always a good experience!!! I would definitely recommend Hawk Ford to my friends and family. And they're fast and friendly!! More

Great service! I recently purchased my 2019 Ford Fusion from Hawk Ford. The salespeople were knowledgeable and competent. When it and time to service my car for an I recently purchased my 2019 Ford Fusion from Hawk Ford. The salespeople were knowledgeable and competent. When it and time to service my car for an oil change, I was pleasantly surprised it was so painless! I made an appointment, showed up and put the door in no time! I really like the idea the dealership is tending to my car vs. an oil change place. Keep up the great work Hawk Ford!!!! More

It was fast and easy I made my appointment, came in, and was called at exactly the time of the reservation. 30 minutes later I was leaving. Total time 40 minutes. They we I made my appointment, came in, and was called at exactly the time of the reservation. 30 minutes later I was leaving. Total time 40 minutes. They were nice, friendly, on time, and quite accommodating. More

It was a ok visit It was an okay visit. No one was extra nice or stood out with the exception of Ken Klein. After I contacted Ford Manufacturing and spoke with Alex Win It was an okay visit. No one was extra nice or stood out with the exception of Ken Klein. After I contacted Ford Manufacturing and spoke with Alex Winter, Ken was extremely helpful and nice. He gave grand customer service. More