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Napleton Ford of Oak Lawn - Service Center
Oak Lawn, IL
2,625 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,625 Reviews of Napleton Ford of Oak Lawn - Service Center
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September 19, 2019
Very efficient. Building and property safe, and clean. Staff knowledgeable, and answers questions effectively. It appears the whole staff members work as a team, and Building and property safe, and clean. Staff knowledgeable, and answers questions effectively. It appears the whole staff members work as a team, and they all fit together. More
by mcpribyl
Verified CustomerEmployees Worked With
Paul Stassin
September 19, 2019
Excellent Customer Service. Manager in Duty was Excellent Excellent Customer Service Manager was Great. Really helpful. So far the Services I have received were excellent. Manager told me 1 hour and it was e Excellent Customer Service Manager was Great. Really helpful. So far the Services I have received were excellent. Manager told me 1 hour and it was exactly one hour. Can't wait for my next Service. More
by Bob Chez
Employees Worked With
Can't remember the Manager's Name but was Great
September 19, 2019
great service Short wait and very kind personnel great service would recommend friends and family since I bought car I have Gond to hawk ford for all my service nee Short wait and very kind personnel great service would recommend friends and family since I bought car I have Gond to hawk ford for all my service needs More
by ZWBCHEECHq
Employees Worked With
Not sure of name
September 19, 2019
Appreciated the updates on the repair of my vehicle The department provided very prompt service and the truck was returned when promised. Greatly appreciated the loaner vehicle to allow me to continue The department provided very prompt service and the truck was returned when promised. Greatly appreciated the loaner vehicle to allow me to continue my schedule without interruption. More
by MIK101
Employees Worked With
Joe Venditti
September 19, 2019
It was good thanks to Karen! In the service center I was treated like I was a burden by Paul. Ask for Karen in Sales she is the best! She fixed everything. In the service center I was treated like I was a burden by Paul. Ask for Karen in Sales she is the best! She fixed everything. More
by SOMAR86
September 18, 2019
Great service I was extremely pleased with the service at Hawk Ford. Todd & Ken took good care of me. The Ford warranty is worth it's weight in gold I was extremely pleased with the service at Hawk Ford. Todd & Ken took good care of me. The Ford warranty is worth it's weight in gold More
by bnardsautodetail
Employees Worked With
Todd, Ken
September 18, 2019
Friendly staff The staff there was very kind, friendly, and informative. Not a long wait. Competitive yet fair pricing of the services I went there for. Thanks The staff there was very kind, friendly, and informative. Not a long wait. Competitive yet fair pricing of the services I went there for. Thanks More
by Rusty
Employees Worked With
Alex Marcinkowski
September 18, 2019
did not perform work asked we had a 2017 F250 towed in for service with the description of no battery power and melted wire near the battery terminal. I had to repair the wire we had a 2017 F250 towed in for service with the description of no battery power and melted wire near the battery terminal. I had to repair the wire with tape to move the truck into a safe position for towing. However I called to let your service writer Eva know this before servicing the truck, then when she called to say they could not locate a problem, I explained again the issue and temporary repair made. I went to pick up the truck only to find the issue was not even noted on the paperwork and repairs not looked at. The tech came outside and once shown, immediately knew the problem as a bad block heater. I did not allow your tech to have the truck again to waste more of our time. I disconnected the block heater and will have it repaired at another ford dealership. Thank your service writer for not listening and only looking for the quick money making sale. The service tech who came out seemed good and knowledgeable, however he did not have the information needed and did not notice the homemade repairs. Not to mention, when we came in to pick up the truck, the run around because "this is not my ticket" was very unprofessional. If I was dropping a car off I would have walked out at that time. More
by CDYKAS
Employees Worked With
Eva Castanon,
September 18, 2019
Recall 2017 Focus I had a recall on my 2017 Ford Focus. My appointment was at 8am and my vehicle was fixed and waiting for me at the time service said it would be done. I had a recall on my 2017 Ford Focus. My appointment was at 8am and my vehicle was fixed and waiting for me at the time service said it would be done. 5 star service, friendly environment, nice waiting area with 70+ inch tv to watch with coffee to sip on during the wait. Would recommend to others. More
by PAULKILLIANJR85
Employees Worked With
Service department, porter, service secretary.
September 17, 2019
Fast and everyone was very nice . Friendly. Coffee was great. Not a long wait. The man who brought my car to me was polite and helpful . Friendly. Coffee was great. Not a long wait. The man who brought my car to me was polite and helpful More
by laura6942
Employees Worked With
Paul Werges
