Napleton Ford of Oak Lawn - Service Center

Love the service; disappointed in the car I’ve had this Taurus less than four years, and have had to have it towed in for service at least three times. The car has less than 17,000 miles! T I’ve had this Taurus less than four years, and have had to have it towed in for service at least three times. The car has less than 17,000 miles! The Service Department, however, has never been a disappointment. I’ve been called and brought up to date on what was being done, the cost, and the time that the work was expected to be completed. Five stars for the Service Department! Two stars for the car! More

Quick and painless experience I had my 2017 Fusion in for a suspension squeak, it was diagnosed and fixed in just about no time. Paul Stassin was very helpful and kept me in the lo I had my 2017 Fusion in for a suspension squeak, it was diagnosed and fixed in just about no time. Paul Stassin was very helpful and kept me in the loop at all times. Very satisfied More

Victim of recall 🤬 Recall Part was not available when I was in for service in June Why ? Now I get very inconvenienced by having car break down 🤬 towed & repaired Recall Part was not available when I was in for service in June Why ? Now I get very inconvenienced by having car break down 🤬 towed & repaired no charge but no compensation ? Should I Buy or recommend a ford to a friend ? More

Great Service Have been a Hawk Ford customer for many years and have always been happy with the sale and service. You are treated as a valued customer by everyone Have been a Hawk Ford customer for many years and have always been happy with the sale and service. You are treated as a valued customer by everyone at Hawk Ford. More

Great service!!! Very thorough and timely! Would definitely come back again and highly recommend. Took care of three separate services all within one fairly quick visi Very thorough and timely! Would definitely come back again and highly recommend. Took care of three separate services all within one fairly quick visit. Thanks! More

Good Service Thank you Mr. Kevin for your giving me a loner car so that I was able to get back and forth to work and keep my doctors appointments. Thank you Mr. Kevin for your giving me a loner car so that I was able to get back and forth to work and keep my doctors appointments. More

Good friendly service The customer service was great. Staff was very pleasant and friendly . I didn’t have appt for oil change but staff remained very pleasant although the The customer service was great. Staff was very pleasant and friendly . I didn’t have appt for oil change but staff remained very pleasant although they were very busy. More

Quick Lane A+ Works Package fair price with good service. Clean friendly atmosphere. Service reps explained tech report very thourghly. Very knowledgeable on ford p Works Package fair price with good service. Clean friendly atmosphere. Service reps explained tech report very thourghly. Very knowledgeable on ford pass. Would recommend no appointment needed More

Could Be Better Yaz was cool to work with and for the most part, I have no issues. The only thing is the down payment he quoted me and what I ended up having to put d Yaz was cool to work with and for the most part, I have no issues. The only thing is the down payment he quoted me and what I ended up having to put down were two different numbers which had a difference of over $300. Additionally, I have been trying to get in touch with someone from sales about a couple of items I left in my trade-in but no one has called me back yet. I also have not heard anything about the spoiler that I ordered. More