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Napleton Ford of Oak Lawn - Service Center
Oak Lawn, IL
2,625 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,625 Reviews of Napleton Ford of Oak Lawn - Service Center
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August 05, 2019
Great service My vehicle was in and repaired quickly. It was in for recall work and they did a nice job on both items being repaired. Thanks My vehicle was in and repaired quickly. It was in for recall work and they did a nice job on both items being repaired. Thanks More
by Micki
Verified CustomerEmployees Worked With
Paul Werges
August 05, 2019
3 cars from same dealership, all with transmisssios issues. Worst customer service ever. They are just like majority of dealers. Very quick to sell you a car but even faster at running when your car or truck be Worst customer service ever. They are just like majority of dealers. Very quick to sell you a car but even faster at running when your car or truck becomes an issue. Mechanics can't trouble shoot on there own. "Needs computer to verify" . There isn't a sensor for every part in the vehicle. If you don't have a light on and your car is having issues , they say it's normal. Ford is junk, never will I ever buy a Ford nor from this dealer again nothing but bull crap lies from every single one of them More
by DKSIAZEK87
Employees Worked With
Ken from service management Dave brearly, Eva, Mark Gorokhovsky, Fernando Garcia, Omar Noah, Paul Werges, Eddie Rodriguez
August 02, 2019
MKT service Pail Werges and his team did a great job for me, as always. I always know that with Paul, what needs to be done will be done. If there is more that ne Pail Werges and his team did a great job for me, as always. I always know that with Paul, what needs to be done will be done. If there is more that needs to be discussed, Paul will pick up the phone and call me. My cars go where he goes. He and his team did a great job on my Lincoln MKT. More
by John
Employees Worked With
Paul Werges
August 01, 2019
Excellent. Prompt friendly service. All aspects of experience done professionally. Since I recently bought my first Ford I was new to this location. Also, the mo Prompt friendly service. All aspects of experience done professionally. Since I recently bought my first Ford I was new to this location. Also, the most comfortable waiting area I ever had the pleasure to enjoy. GREAT relaxing chairs. More
by Rich
Employees Worked With
Eva Castanon
August 01, 2019
Grateful Customer A very good experience, timely service, very clean environment. A very friendly staff. They spend a great deal of energy to make you feel a part of th A very good experience, timely service, very clean environment. A very friendly staff. They spend a great deal of energy to make you feel a part of their team. More
by ROBCAM708
August 01, 2019
Car maintenance plus recall at 60,000 miles From start to finish, all of the staff members were friendly and kept me informed about the status of my car repair. The cost of repairs was reasonabl From start to finish, all of the staff members were friendly and kept me informed about the status of my car repair. The cost of repairs was reasonable. The car runs great now. I have used Hawk Ford for service many times and will continue to do so. Thanks! More
by JTM
Employees Worked With
Paul, Kenisha the cashier
August 01, 2019
Dissatisfied with communication The service manager I was assigned to failed to provide me with up-to-date information regarding the service of my vehicle. Initially I was told that The service manager I was assigned to failed to provide me with up-to-date information regarding the service of my vehicle. Initially I was told that I would receive my serviced vehicle by the end of the business day, however it turned out that my car took a total of three business days. Including the weekend, I was without my vehicle for five days. I was left to continue calling my service manager around the 4pm hour each business day for status updates because A. I never heard from him, or B., it was his scheduled day off and no one at Ford was assigned my paperwork in his place. I believed the service manager when he first told me that my car would be available to me the same day I dropped it off. As things turned out differently, I should have been contacted by him, or someone from Ford, to update me that service would be delayed. An acknowledgement and an apology for the delay would have been appreciated by this customer, but I didn’t receive either. More
by ECAR
Employees Worked With
Kevin McGlennon Service manager
July 31, 2019
Great service of my vehicle at a fair price. The car runs smooth and I am good to go for at least another 25,000 miles or more! of my vehicle at a fair price. The car runs smooth and I am good to go for at least another 25,000 miles or more! More
by jpresta
Employees Worked With
Ken Klein, Paul Werges
July 31, 2019
Unscheduled Brake Repair Paul accommodated my need in a patient professional manner. Thank you Paul for your understanding of my need and finding a way to make sure that I did Paul accommodated my need in a patient professional manner. Thank you Paul for your understanding of my need and finding a way to make sure that I did not get back on the road with an inferior vehicle. More
by doraforte
Employees Worked With
Paul - Service Advisor
July 31, 2019
Went fast In and out nice service. Oil change no wAit gave advice on future visit for items that might need to be replaced nice visit for oil changed In and out nice service. Oil change no wAit gave advice on future visit for items that might need to be replaced nice visit for oil changed More
by caseypg827
Employees Worked With
Na
