Napleton Ford of Oak Lawn - Service Center

Quick Lane oil change etc. I was in without an appointment and was out within 1-1/2 hours. The atmosphere was pleasant yet professional the lady that registered me in was knowle I was in without an appointment and was out within 1-1/2 hours. The atmosphere was pleasant yet professional the lady that registered me in was knowledgeable of the process. My overall experience was a good one. More

Ford Explorer Recall Repair Kevin was very kind and assisted with getting my car taken back for service. He explained the process in detail which was nice and answered all of my Kevin was very kind and assisted with getting my car taken back for service. He explained the process in detail which was nice and answered all of my questions. The waiting area is spacious with comfortable seats and clean. More

Customer service I go out of my way to come to this location. Because the people that work here are so nice! All the work has been good and I am never left with any I go out of my way to come to this location. Because the people that work here are so nice! All the work has been good and I am never left with any issues. Sorry don’t actually remember the employee names More

Great Service Excellent fast service provided by Service Center. I was greeted upon pulling into the Bay Area and directed into the service area where I was informe Excellent fast service provided by Service Center. I was greeted upon pulling into the Bay Area and directed into the service area where I was informed on time it would take to repair vehicle. More

Service on Vehicle Great customer service. Friendly all the way around from top to bottom. Each time I've been there I'm met with friendliness and comfort. However, my p Great customer service. Friendly all the way around from top to bottom. Each time I've been there I'm met with friendliness and comfort. However, my passenger tail light has moisture in withing the light cavity. Asked if it could be checked and a light test was ran instead of moisture removal. All in all though good experience. More

Great Service You receive great customer service from the moment you walk into the door. This would be contributed to Alex. He always greet you with a smile and pro You receive great customer service from the moment you walk into the door. This would be contributed to Alex. He always greet you with a smile and provide great customer service from the beginning to the moment you leave. More

Wednesday They were friendly, competent, quick and complete. They heard my concerns and acted on them quickly. They called me with an update on the services per They were friendly, competent, quick and complete. They heard my concerns and acted on them quickly. They called me with an update on the services performed as timely as they said the would & completed everything on the same day. More

Great experience I had a noon appointment and I was out of there within 45 minutes even though the waiting room was pretty crowded. I was so glad that I didn’t have to I had a noon appointment and I was out of there within 45 minutes even though the waiting room was pretty crowded. I was so glad that I didn’t have to wait that long. More

Excellent Service I've had issues in the past at this dealership but Paul came through for me and Eva took care of the rest. Completely seamless, I had my car back in I've had issues in the past at this dealership but Paul came through for me and Eva took care of the rest. Completely seamless, I had my car back in less than 2 days. More