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Napleton Ford of Oak Lawn - Service Center
Oak Lawn, IL
2,583 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,583 Reviews of Napleton Ford of Oak Lawn - Service Center
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June 18, 2019
Came in for airbag recall, took 4+hrs, Got my car back from service, the AC/heating, and defogger all not working. All was fine til you guys serviced the car......just came in for airbag re Got my car back from service, the AC/heating, and defogger all not working. All was fine til you guys serviced the car......just came in for airbag recall, called the next day, no one would answer the phone. More
by routeruiz66
Verified CustomerEmployees Worked With
Kevin- service center
June 18, 2019
Great attention and very prompt Great overall service . warm and riendly and prompt. Waiting area very comfortable and clean. Could not have asked for a better experience overall. Great overall service . warm and riendly and prompt. Waiting area very comfortable and clean. Could not have asked for a better experience overall. Thanks for making my day. More
by reneerush1983
Employees Worked With
Mark Gorokhovsky, Nick Shaqra, Ed Rodriguez, Fernando Garcia
June 18, 2019
Timeliness They were attentive to my needs. I was unaware of my use of oul changes and theycwere flexuvlwxwith my payment. Great service, quick service and effi They were attentive to my needs. I was unaware of my use of oul changes and theycwere flexuvlwxwith my payment. Great service, quick service and efficient service. More
by DEEBIV1
Employees Worked With
The manager that sits upfront in the corner on the left and Alwx in quick lane
June 18, 2019
Excellent Service!!! The Hawk Ford team did it again!! They exceeded my expectations! Not only did they perform the necessary repairs, they kept me in the know throughou The Hawk Ford team did it again!! They exceeded my expectations! Not only did they perform the necessary repairs, they kept me in the know throughout the process. More
by Hey Dude
Employees Worked With
Don Boros, Ed Rodriguez
June 17, 2019
Oil change Excellent all around service. Speedy service. Very kind person who wrote up our request. He made me cry with his honesty and compassionate response. L Excellent all around service. Speedy service. Very kind person who wrote up our request. He made me cry with his honesty and compassionate response. Lastly, no one tried to talk us into buying something we didn't need at the time. More
by BLESSED
Employees Worked With
Alex Marcinkowski
June 17, 2019
Predatory sales people and bad service from service departme Service department did not take care or verify my concern just guessed that the noise was coming from the brakes. I got the car back hoping for grindi Service department did not take care or verify my concern just guessed that the noise was coming from the brakes. I got the car back hoping for grinding noise to be gone and was still there, now they are guessing that it "could" be the tires or "could" be rear brakes or "could" be a wheel bearing. A customer's concern should be verified for a proper diagnosis and this was not done terrible service a waste of my time and money. No wonder people see technicians as bad people More
by Manuel_nevarez
Employees Worked With
Paul
June 17, 2019
Outstanding Service Thanks so much for identifying and resolving the problem with my wife’s Ford Edge! I appreciate the fact that you suggested looking at the tire balan Thanks so much for identifying and resolving the problem with my wife’s Ford Edge! I appreciate the fact that you suggested looking at the tire balance instead of doing an alignment based on my description of the problem. My wife is now very happy with the way the video rides! More
by CARMS77
Employees Worked With
Alex Marcinkowski
June 17, 2019
Excellent customer service People are so friendly. They take care of you in a timely manner. Environment clean. And love the hot coffee and tea! Make you feel at home People are so friendly. They take care of you in a timely manner. Environment clean. And love the hot coffee and tea! Make you feel at home More
by berndtmolly
Employees Worked With
Antony Garcia
June 17, 2019
Productive Over all..good experience! I was shocked and surprised that Paul Stassen(?)is back!!! To me he IS Hawk Ford service! He's professional, he listens and Over all..good experience! I was shocked and surprised that Paul Stassen(?)is back!!! To me he IS Hawk Ford service! He's professional, he listens and advises! I'm glad he's back now if I have to come to service knowing he's there I know he'll get the job done!! More
by DYSOKEL
Employees Worked With
Paul Stassan
June 15, 2019
I was taken care within an hour. The service greeting,time needed for repair was very timely.The battery had died and need a jump to get stared. the work was excellent The service greeting,time needed for repair was very timely.The battery had died and need a jump to get stared. the work was excellent More
by DOROTHYM2001
Employees Worked With
The assistant service manager. I apologize that I don'T
