Napleton Ford of Oak Lawn - Service Center

Quick service I dropped my vehicle off and still was done very quickly. Usually most dealers when you drop it off they wait and do your car whenever they get a chan I dropped my vehicle off and still was done very quickly. Usually most dealers when you drop it off they wait and do your car whenever they get a chance. They actually did everything very quickly and called me within an hour to pick up the car! Excellent service. Thank you. More

Great Service I went to have a tire checked which had a nail in it. The tire was replaced in under an hour and the staff was friendly and profrssional as usual. I l I went to have a tire checked which had a nail in it. The tire was replaced in under an hour and the staff was friendly and profrssional as usual. I love the reservation system and have used it for all of my service calls at the Quick Lane. Each time my reservation time was honored and my vehicle serviced in a timely manner. Great job everyone. More

Suspension Service on 2003 Expedition. Had rear suspension work done on my 2003 Expedition. Service was excellent, work was completed per schedule, price was reasonable, I was kept informed Had rear suspension work done on my 2003 Expedition. Service was excellent, work was completed per schedule, price was reasonable, I was kept informed and treated well. Kudos to the service department! Especially Ken Kline and Tod Maca.. keep up the good work. I will be back. More

Went in for recall service My car was serviced while I waited the service department was really good, from the friendly staff and a very comfortable and well maintained waiting My car was serviced while I waited the service department was really good, from the friendly staff and a very comfortable and well maintained waiting area. More

Very nice staff. Got there 5 minutes before scheduled appoi tent, staff told me they were very busy and asked if I wanted to reschedule. Only took an hour. Got there 5 minutes before scheduled appoi tent, staff told me they were very busy and asked if I wanted to reschedule. Only took an hour. More

Good people No results Same problem with back up screen program. Screen is black.Ever since I left on 7/10/19 This should be under warranty. No results Same problem with back up screen program. Screen is black.Ever since I left on 7/10/19 This should be under warranty. More

Oil Change Good service - always. The Quick Lane is a timesaver! The staff are great and respectful! Can’t beat that!! Alex is a Customer Service Star. There see Good service - always. The Quick Lane is a timesaver! The staff are great and respectful! Can’t beat that!! Alex is a Customer Service Star. There seems to be good training all around. It shows!! More

Ford Explorer 2014 Recall Service. I made an appointment online for a recall and they did it great!! Good Customer Service and very kind!! Plus they didn’t took longer to fix the iss I made an appointment online for a recall and they did it great!! Good Customer Service and very kind!! Plus they didn’t took longer to fix the issue. More

Service: Quick Lane Dept. I was at the Quick Lane for service to my 2014 Ford Fusion - At my visit in May, it as suggested that I needed to have new tires and new rear brakes b I was at the Quick Lane for service to my 2014 Ford Fusion - At my visit in May, it as suggested that I needed to have new tires and new rear brakes before winter. Since I was going on a long trip by myself, I decided to have the work done now. All was completed to my satisfaction and working with Alex, Amber, and Conner was great! More