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Napleton Ford of Oak Lawn - Service Center
Oak Lawn, IL
2,588 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,588 Reviews of Napleton Ford of Oak Lawn - Service Center
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June 17, 2019
Outstanding Service Thanks so much for identifying and resolving the problem with my wife’s Ford Edge! I appreciate the fact that you suggested looking at the tire balan Thanks so much for identifying and resolving the problem with my wife’s Ford Edge! I appreciate the fact that you suggested looking at the tire balance instead of doing an alignment based on my description of the problem. My wife is now very happy with the way the video rides! More
by CARMS77
Verified CustomerEmployees Worked With
Alex Marcinkowski
June 17, 2019
Excellent customer service People are so friendly. They take care of you in a timely manner. Environment clean. And love the hot coffee and tea! Make you feel at home People are so friendly. They take care of you in a timely manner. Environment clean. And love the hot coffee and tea! Make you feel at home More
by berndtmolly
Employees Worked With
Antony Garcia
June 17, 2019
Productive Over all..good experience! I was shocked and surprised that Paul Stassen(?)is back!!! To me he IS Hawk Ford service! He's professional, he listens and Over all..good experience! I was shocked and surprised that Paul Stassen(?)is back!!! To me he IS Hawk Ford service! He's professional, he listens and advises! I'm glad he's back now if I have to come to service knowing he's there I know he'll get the job done!! More
by DYSOKEL
Employees Worked With
Paul Stassan
June 17, 2019
Oil change Excellent all around service. Speedy service. Very kind person who wrote up our request. He made me cry with his honesty and compassionate response. L Excellent all around service. Speedy service. Very kind person who wrote up our request. He made me cry with his honesty and compassionate response. Lastly, no one tried to talk us into buying something we didn't need at the time. More
by BLESSED
Employees Worked With
Alex Marcinkowski
June 15, 2019
I was taken care within an hour. The service greeting,time needed for repair was very timely.The battery had died and need a jump to get stared. the work was excellent The service greeting,time needed for repair was very timely.The battery had died and need a jump to get stared. the work was excellent More
by DOROTHYM2001
Employees Worked With
The assistant service manager. I apologize that I don'T
June 14, 2019
Great service! Gave technician my car and the service plan. Got back to me that all was well except the tires. Helped select the best tires for my budget and found t Gave technician my car and the service plan. Got back to me that all was well except the tires. Helped select the best tires for my budget and found two rebates for me!! Great service!! More
by bevr_2001
Employees Worked With
Kevin??
June 14, 2019
Treated very professionally. Work done well and timely. Treated very professionally. Work was done when they said it would be and the car was clean. Everyone I spoke with was very friendly and knowledgeable Treated very professionally. Work was done when they said it would be and the car was clean. Everyone I spoke with was very friendly and knowledgeable. More
by James61930
Employees Worked With
Mike Hopkins
June 13, 2019
Feeling like I am VERY IMPORTANT. When I arrive Bill Bentley was right there with my paper work in hand and he made sure that my concern was address and that was put in a loaner car as When I arrive Bill Bentley was right there with my paper work in hand and he made sure that my concern was address and that was put in a loaner car as promised by Brian Ihde my sale rep. this dealership make sure you are taking care of. More
by SPARKLE750
Employees Worked With
Brian Ihde
June 13, 2019
Great Service Fast Friendly fast service. My vehicle was ready when promised and the work was performed great. Comfortable customer lounge to wait in as the service was Friendly fast service. My vehicle was ready when promised and the work was performed great. Comfortable customer lounge to wait in as the service was performed on my vehicle. More
by rickdeb96
Employees Worked With
Paul Stassin, Joe Venditti
June 13, 2019
Great experience Great service and great people to do business with. Mechanics are great especially Ray and so are all the service advisors and managers. Ken speciall Great service and great people to do business with. Mechanics are great especially Ray and so are all the service advisors and managers. Ken specially. More
by konstantino.intzes
Employees Worked With
Mo Yousef, Luis Diaz
