Napleton Honda of Morton Grove

I traveled from Milwaukee to Illinois and back using Uber and Lyft based on financing terms that were confirmed to me by text before my visit. After arriving, the deal changed completely. The required dow and Lyft based on financing terms that were confirmed to me by text before my visit. After arriving, the deal changed completely. The required down payment and monthly payment were higher than what I was told beforehand. If the terms were not accurate, I should have been informed before I spent the time and money traveling across state lines. This experience cost me hundreds of dollars in transportation and was a complete waste of time. I left without purchasing and would not recommend this dealership to anyone expecting honesty or transparency. More

Thank you Svyat Sachuk for your professionalism. l love my HRV.Highly recommend him like professional salesman and nice person. l love my HRV.Highly recommend him like professional salesman and nice person. More

Shopped a few dealerships. Mazen was able to beat the price for us and made us a deal. Mazen was able to beat the price for us and made us a deal. More

Stay away. They don't even have gas or service there cars. lot is a mess. Place is nice but dirty They don't even have gas or service there cars. lot is a mess. Place is nice but dirty More

Napleton of Honda sold my wife a CRV. Happy wife happy ME!! The Honda buying process works! Special shoutout to Sales/Finance Associate(s) Sviatoslav Sochuk,and Benson Curry for providing Happy wife happy ME!! The Honda buying process works! Special shoutout to Sales/Finance Associate(s) Sviatoslav Sochuk,and Benson Curry for providing a wonderful experience for my wife. She's had the vehicle 7 days now and loves it!! To drop by this establishment, ask for Sviat (pronounced Sveeat) and buy a Honda vehicle!!!!! More

I had the best experience in customer service one could ever imagine. Thank you, Mr. Chris Cantu for going above and beyond to provide satisfaction guaranteed. Kind regards, Lavern Carter ever imagine. Thank you, Mr. Chris Cantu for going above and beyond to provide satisfaction guaranteed. Kind regards, Lavern Carter More

Working with Emad Ghaly was an absolute pleasure. He was knowledgeable, patient, and really listened to our preferences . Thanks to his expertise, we found car quickly and without any stress. I highl He was knowledgeable, patient, and really listened to our preferences . Thanks to his expertise, we found car quickly and without any stress. I highly recommend him and Napleton Honda dealership in Morton grove!!! More

ANOTHER HORRIBLE UPDATE: The dealership requests on their dispute resolution agreement that we both signed to email the execs email to start dispute resolution. This has been completed and they fail to respo dispute resolution agreement that we both signed to email the execs email to start dispute resolution. This has been completed and they fail to respond. When I reached out via text they stated they are no longer going to respond. They are just trying to ignore the situation now in hopes that it will go away. They agreed to take the car back and return my money but now just ghosting…WORST CAR BUYING EXPERIENCE! DECEPTIVE BUSINESS!! HORRIBLE UPDATE: After going back and forth with Shalmoun, he stated they would take the car back and return my money but that I had to get the car back up there. This was on Friday. This was obviously an issue as the car would not start. I asked if they had suggestions for. A car hauler or to get the car onto a trailer to return, they said no. I tried to negotiate with them due to the cost, Shalmoun said he would talk to Napleton and call me back on Friday, which he never did. I called on Saturday and Monday and they said he wasn’t in, finally talk to him on Tuesday and he says Napleton wanted to offer me $500 as a “good gesture” to keep the car. I said no and that I would just find a way to get it returned and he said “on no, that offer is no longer on the table”. As you can imagine I was shocked and upset. In Illinois, misrepresenting a car's condition violates the Illinois Consumer Fraud and Deceptive Business Practices Act and can lead to claims of fraud. If Napleton doesn’t do the right thing, I will seek all remedies of the 4k plus lawyer fees through the Attorney General as everything is in writing! Worst car buying experience! Deceptive business practices…BEWARE!!! I’m on my 5th 4Runner and I was looking for a used 4runner for my son. I live in Indy so I was very vocal about ensuring that an inspection was completed and no rust. Assured me mint condition, in writing said only thing found during inspection was a TPS sensor that would cost $50 bucks and no rust. So, I flew up to Chicago, took an hour uber car ride, get there and the vehicle does in fact have rust, and when we went on the test drive the AC was not blowing cold, just warm. I said I’m not buying a car with no AC, he said ok let me have my maintenance team check it out. Comes back 30 mins later said it’s an actuator and just low on Freon so we put some in it and it’s blowing cold now. Here’s the part #s it’s only going to cost $200 for the part, $500 to fix. We go back and forth and they agree to take $350 off. They knew I was out of town, they knew I was going off their inspection and being honest. I have in writing they said these were the only things wrong with it. Get it home, no AC, car died and had to be jumped, battery light came on, AC light blinking, Air Tire light blinking. Nothing was working properly within a 3 Hour car ride home. I called and said I wanted to return the car, it needs an entire new AC and alternator and their exact words, nothing we can do, it’s as is…I said but you said you inspected it and these were the only 2 things wrong, that’s deceptive as there is absolutely no way they didn’t know the cars AC and alternator were out and put a bandaid on it to try and cover it up until I signed and left! Horrible business practices, already called the BBB and Federal Trade Commission and my lawyer will be in contact and will be suing the dealership for deceptive business practices and failing to disclose defects and existing damage. More

We bought a 2016 Toyota Corolla LE here and were told to call if any problems came up. Within days, we uncovered multiple dangerous defects: cracked tires, failed struts, a torn CV boot, broken control arm, call if any problems came up. Within days, we uncovered multiple dangerous defects: cracked tires, failed struts, a torn CV boot, broken control arm, and a dead audio system. None of this was disclosed at purchase. The dealer’s response was “as-is, too bad” and a laughable 10% discount on future repairs. Safety clearly isn’t their concern, only closing the deal. This isn’t wear and tear: it’s negligence. Save yourself the trouble and buy your used car anywhere else. More

The best car buying experience we’ve ever had , very kind,yet professional Thank you Emad kind,yet professional Thank you Emad More