Napleton Honda of Morton Grove

We had a good experience with Harris. He was not pushy or "in your face." We loved that we were able to do our test drives on our own, without a specific path to follow and were not rushed. They were ve or "in your face." We loved that we were able to do our test drives on our own, without a specific path to follow and were not rushed. They were very patient and answered all questions. Not a lot of wiggle room on the price, but we negotiated a little, and it was still a decent price for what we got. Overall, we were happy with our experience and would recommend this dealership. We also liked the financing guy, I think his name is Mariel?? More

We had a hasslefree experience and got a great deal on a new 2013 Accord Sport. They were quick, fair, professional and efficient and did not waste our time or try and sell us things we did not want. Would new 2013 Accord Sport. They were quick, fair, professional and efficient and did not waste our time or try and sell us things we did not want. Would come back again. More

Harris was already outside the door on a freezing day, welcoming customers who was not waiting for anyone. He was very informative and when he was not sure, he asked his manager, which I always appreciat welcoming customers who was not waiting for anyone. He was very informative and when he was not sure, he asked his manager, which I always appreciate. He tried to give the best deals he could give and then some. Our financing consultant pushed to get the right financing for me without pushing me to include any incentives I did not want. He gave every possible option he could give us. Overall, it was one of my best experience. More

Working with Mark Fisher is such a delight. He makes the buysing process simple and works with you to secure the best possible deal. His abaility to relate to the customer sets him apart from others. I st buysing process simple and works with you to secure the best possible deal. His abaility to relate to the customer sets him apart from others. I strongly encourage all my friends to visit Mark and Castle Honda for the best deal in the Chicagoland area. More

Castle Honda made buying a car simple. The price I was given on the phone is what I paid for the vehicle. The features of the vehicle were explained to me. Mark in finance worked to get me the best fina given on the phone is what I paid for the vehicle. The features of the vehicle were explained to me. Mark in finance worked to get me the best financing rate and kept my payment where I needed it to be. He offered me many options to add to my purchase, of which I am grateful for. There were things I wasn't even aware of such as Smart Payment Plan to make my payments for me and Lojack to protect my new car. All of my concerns were addressed and I left completely satisfied. Great experience! I highly recommend! More

I bought a new car from Bill Jew at Castle Honda. It I bought a new car from Bill Jew at Castle Honda. It was one of the worst experiences in my life. The dealership and the salesman don't care abou I bought a new car from Bill Jew at Castle Honda. It was one of the worst experiences in my life. The dealership and the salesman don't care about you after they have your money. The salespeople are just after a fast sale and then you can drop dead. Don't call with a problem because no one will return your call. And when you take your car into the Service Department, they practically laugh at you and act like your making up the problem with your car. It's like you're so stupid you don't know what you're talking about. The price was okay but I'm sure if I had looked around a little more I could have found a dealership to match their price. I would gladly have paid more to not to be treated like an idiot by Bill Jew and Castle Honda. More

I purchased a 2008 Honda Odyessey and was promissed several fixes on the used vehicle on purchase. after 5 months of calling and leaving lessages it finally said I was coming in..have the parts ready. several fixes on the used vehicle on purchase. after 5 months of calling and leaving lessages it finally said I was coming in..have the parts ready. All three managers in used cars ignored my messages and phone calls..overall worst car buying experience ever. deal was great on car..but service was the worst I have ever had after buying three other cars in my life. More

Overall a very negative experience. I made a purchase at this dealership a number of years ago which was fine, and so went back for the new purchase - what a terrible mistake! The staff are very casual, unf this dealership a number of years ago which was fine, and so went back for the new purchase - what a terrible mistake! The staff are very casual, unfriendly and frankly unprofessional in their interaction with customers - I walked out and will never purchase at this dealership. More

Got my honda in 2007 and had my first oil changes for free the 4th one cost me $60. Way overpriced and never went back for their oil change. Went for an appointment to make sure everything was fine with free the 4th one cost me $60. Way overpriced and never went back for their oil change. Went for an appointment to make sure everything was fine with my car because it was very loud and the engine did not sound good. All they did was start the car and listen to the engine. The problem was not resolved. Now my car is back at Castle Honda Car Service for the same problem and finally they said that the noise in the cars engine is not right and its about time they take a look at it. Walking in the Service Center no one is interested in assisting you and the person who was working with me was rude and had no customer service experience. Anything I would say was answered with rudeness and rolled eyes. Its about time they get some customer service skills in there. More

My 2006 Accord was hesitating on acceleration especially when cold. Vince from Service Department has provided me with a rental car free of charge so they could diagnose the problem first thing in the morni when cold. Vince from Service Department has provided me with a rental car free of charge so they could diagnose the problem first thing in the morning when the car is cold. The car was there for two days because no code was showing at the diagnostics. With the help of Honda Head Office they have determine that it could be caused by three things, first being the least expensive of using premium gas from Shell to clean the fuel jets. This proved to be the culprit. Thank you Castle Honda Service Department for the good advice and providing me with a free car for a couple of days. Ted Slugocki More