Napleton Hyundai of Carmel

Had a great experience thank u so much Kent Boling for being so patient and understanding . Not only explaining so I completely understood but helping keeping my payment within reason. I highly recommen being so patient and understanding . Not only explaining so I completely understood but helping keeping my payment within reason. I highly recommend Napelton Hyundai of Carmel for anyone looking for a new or used vehicle More

Crissy the Car Fairy is the best. She goes above and beyond to seal the deal. She was friendly and provided me with great customer service. beyond to seal the deal. She was friendly and provided me with great customer service. More

Very good service no issue!! Place clean.Service fast Very good service no issue!! Place clean. Service fast and easy process. Would recommend to anyone who look for car. Will buy from this dealer agai Very good service no issue!! Place clean. Service fast and easy process. Would recommend to anyone who look for car. Will buy from this dealer again in future Thank you very much! More

Very good service no issues would buy from dealer again in the future thanks Place is clean and people seem genuinely sincere and care for Hyundai in the future thanks Place is clean and people seem genuinely sincere and care for Hyundai More

Buying the car was no problem at all but dealing with the service department is the worst experience I’ve ever had trying to get my car fixed.... they treat you like crap ... trying to get someone on the pho service department is the worst experience I’ve ever had trying to get my car fixed.... they treat you like crap ... trying to get someone on the phone is a hassle... and once you do Get to talk to someone they lie to you ... I bought a car from them and in 9 days the engine light came on so I return it to be fixed... they kept the car for 5 days telling me everyday that the guy was looking at it ... (who needs to look at a car for 3 days) and so finally I get a call to come and get the car and they tell me the bill is over $400 ... now remember I bought the car from them 9 days before the engine light came on .... so after HOURS of going back and forth about me not paying for service to a vehicle that I purchased 9 days before... they finally released my vehicle... so exactly 28 days later the car does the SAME thing.... and here we are now going through the same process.... avoid doing business with these people... they treat their customers like crap More

I set up an appointment online for my car to be picked up for service this past Wednesday. No one showed up. I called in, was promised a callback. Never got a call. I set up an appointment online for my for service this past Wednesday. No one showed up. I called in, was promised a callback. Never got a call. I set up an appointment online for my car to be picked up for service today (Friday). No one showed up. I called in, answering service said to leave a number for a callback. I tried another number, # not in service any longer, I tried another number, again, that # not in service any longer. Found 2 websites for Napleton that aren't active any longer. Finally found a number which a human answered. Was told no one in Service Dept. answering, I was to leave a message on Mr. Lewis's phone, which I did. It's now almost 1 hour after scheduled pickup and no one has the car or has called me back. If there was less than 1 star, I'd give it. I am seriously thinking of selling the Hyundai just so I don't have to deal with this dealership any longer. This is not the first time I've had problems with Napleton, hopefully, it will be the last. More

The sales person, Josephine (Jo Jo) worked very hard to help me find a car. She was energetic, courteous and helpful. BUT no one has been helpful in anyway since I have purchased the car..I do not recommen help me find a car. She was energetic, courteous and helpful. BUT no one has been helpful in anyway since I have purchased the car..I do not recommend them. I’m driving on expired tags; I can not even get the papers to purchase tags to drive the car I bought there. Kind of like the customer service sucks as much as I hate to say it.. I have spent too many hours and too much time trying to get what I need from them. More

Had a great buying experience, but since then it has went down hill. I bought my car on Jan 1. My temporary tags has expired, I haven't gotten my tags, called local county clerk who says they haven't even re down hill. I bought my car on Jan 1. My temporary tags has expired, I haven't gotten my tags, called local county clerk who says they haven't even received any of my paperwork, and no one at the dealership will call me back after multiple messages. I've called several times and no one will even answer the phone. More

Crissy was a well knowledgeable, pleasant, vibrant lady that assisted me with my purchase today! I love the way she took me through each step and listened to all concerns. She reassured me and wala I got m that assisted me with my purchase today! I love the way she took me through each step and listened to all concerns. She reassured me and wala I got my dream car ☺️ Thanks Again More

Hello , I want to give a huge shout out review to the car saleswoman Crissy the Car Fairy ! Work ethic was on point got me in my new car with no hassle! She work her magic and make sure I left out of there 1 saleswoman Crissy the Car Fairy ! Work ethic was on point got me in my new car with no hassle! She work her magic and make sure I left out of there 100% satisfied! If you looking to get a new car Check out Chrissy The Car Fairy you won’t be disappointed! Great job More