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Napleton Hyundai of Carmel
Indianapolis, IN
301 Reviews
Edward W. Napleton opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise. When that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 79 franchises in eight states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 301 reviews
October 27, 2026
My experience with Napleton Hyundai of Carmel was very disappointing and disheartening due to excessive delays, poor communication, and a lack of attention to a relatively simple issue. It took four days disappointing and disheartening due to excessive delays, poor communication, and a lack of attention to a relatively simple issue. It took four days for anyone to look at my car (even having scheduled an appointment a week in advance), followed by additional delays waiting for a part and having it installed. Despite another dealership having already diagnosed the faulty door handle, Napleton had my car for two weeks, and I had to repeatedly contact Jim Gray for updates. Even when I specifically requested a phone call, he continued to communicate by text. I also had to remind Jim three times to have someone inspect a loose trim panel, which I suspected was missing a retaining clip. When it was finally examined, I was told they needed to replace the entire panel and was quoted $1,600. Rather than accept that estimate, I took the car to a body shop. They confirmed my suspicion, replaced the missing clip, and charged me nothing! Had the dealership simply identified the missing clip and offered to charge a reasonable amount for the labor, I likely would have paid to have it taken care of. Instead, being quoted $1,600 for an entire panel when a simple clip replacement resolved the problem, left me feeling that the dealership was trying to maximize revenue rather than providing honest, necessary service. It came across as customer gouging and left me questioning the integrity of the dealership. Ultimately, the combination of poor communication, unnecessary delays, and the trim panel issue, my confidence in Napleton Hyundai of Carmel was destroyed. I will not return and will warn others to beware. More
by ChrisA
Employees Worked With
Jim Gray
October 05, 2026
0/5 Stars – Dishonest tactics and zero accountability. Avoid Napleton Hyundai in Carmel at all costs. The sales team, including Mauricio, uses high-pressure tactics to push you into a purchase and will Avoid Napleton Hyundai in Carmel at all costs. The sales team, including Mauricio, uses high-pressure tactics to push you into a purchase and will actively force you to write a positive review right then and there before you even leave. Do not trust those reviews. They assured me the car passed inspection. The very next week, it failed. When I checked, none of the filters had even been replaced—they were completely clogged. To make matters worse, they sold me an extended warranty, explicitly stating that all parts and labor would be fully covered and I would only be responsible for a $500 deductible. That was a complete lie. Less than a year into owning the car, it needs $5,600 in repairs. The warranty plan is only paying $800, leaving me with a massive bill. When I called Mauricio to address this, he completely deflected and told me to just call the warranty company. Mauricio and the team at Napleton are happy to just line their pockets while leaving you in a complete mess. They do not care about customers or safety once they have your money. Do not buy from here. Stay far away. More
by JESSICA
Employees Worked With
Mauricio
October 31, 2025
NEW VEHICLE BRAKE ISSUE IGNORED REPEATEDLY I purchased my 2025 Hyundai Santa Fe brand new and have taken great care of it. Unfortunately, I’ve had a recurring issue with squealing front brakes that began my 2025 Hyundai Santa Fe brand new and have taken great care of it. Unfortunately, I’ve had a recurring issue with squealing front brakes that began around 6,000 miles. At my first visit, the service department said they removed debris from the brake pads. The squeal returned, so I brought the car back at 10,000 miles — again, debris was removed and the pads were “ground down.” The noise briefly went away but returned again, more consistently, around 14,000 miles. I brought the car in a third time requesting a permanent fix under warranty, as I’m concerned both about safety and the ongoing nuisance. Despite having a Saturday appointment, I was told there was no one available to look at my vehicle because they were “very busy.” When I pressed the issue, I was told that “all brakes make noise” and that my car’s problem was “wear and tear” — even though it only had 16,000 miles on it. My husband and I brought the car back again, and after having it all day, the dealership called just before closing to say they “couldn’t duplicate the noise.” I arrived and asked the Service Manager to take a test drive with me — and sure enough, the brakes squealed every time we stopped. He then told me the sound was “normal,” that Hyundai wouldn’t replace the brakes because “nothing was wrong,” and even commented that when he worked for GMC, all cars had brake noise. I requested that the issue be documented and was told a Hyundai representative would be visiting the next day to review it. I was promised a follow-up, but no one ever called. It has now been more than 36 hours with no response, even after leaving a message. This experience has been extremely disappointing — especially for a new vehicle under warranty. I expected better communication, accountability, and customer care. When communicating this with Hyundai of Carmel I was told that they were going, "above and beyond" for me. Think twice before you buy or service your vehicle here. More
by gravesmom
Employees Worked With
Service Manager
April 18, 2025
We had a fantastic experience working with Pedro! From the moment we met him, he was warm, professional, and made us feel like family. He wasn’t pushy at all—just genuinely helpful, honest, and kind. From the moment we met him, he was warm, professional, and made us feel like family. He wasn’t pushy at all—just genuinely helpful, honest, and kind. We were so impressed that we recommended him to our other daughter, who ended up buying a car the very next day! Pedro even came in on his day off to walk her through how everything worked in her new vehicle. That level of care and commitment is rare. Napleton Hyundai as a whole really goes the extra mile with customer care—from the thoughtful follow-ups to making sure every detail is just right. We truly felt seen, heard, and valued throughout the process. I can’t say enough good things about Pedro and the whole team. Great experience all around. We'll definitely be back when it’s time to trade up my GV70! More
by Adream2
Employees Worked With
Pedro
January 26, 2025
A bunch of liars. Website deceitful about inventory. Staff on the phone blatant lies. Emails and texts pure lies. Drove 3+ hours to find car isn't "on the lot" as they Website deceitful about inventory. Staff on the phone blatant lies. Emails and texts pure lies. Drove 3+ hours to find car isn't "on the lot" as they said. They tried to push a car I repeated I did not want. Yeah, automated answers electronically, but multiple people lying on voice and voicemail too. Typical middle managers who will thankfully be replaced by AI. More
by napletoncarmellies
Employees Worked With
Matthew, Juan, Donntez, Maria, Daniel, Sinay
