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Napleton Hyundai of Carmel

Indianapolis, IN

3.4
299 Reviews
Edward W. Napleton opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years. Napleton's first dealership was a DeSoto franchise. When that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives. Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Today, the Ed Napleton Family operates more than 79 franchises in eight states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations. The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
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4200 E 96th St

Indianapolis, IN

46240

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Showing 299 reviews

February 09, 2021

Me and my boyfriend had the pleasure of working with Crissy the Car 🧚🏽‍♂️ She definitely makes it happen in any situation. She goes above and beyond to get your approved for what you want. I would def More

by Ncornett126
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crissy Burton
Feb 11, 2021 -

Napleton Hyundai of Carmel responded

We strive for a high level of customer satisfaction in all aspects of our dealership. If you have any further questions, please give us a call. We're always happy to help!

February 09, 2021

Crissy helped my fiancè get his dream car that’s all he wanted was a New Challenger. We worked with her at another location and when we say she delivered she delivered. As far as finding the exact car he w More

by Anika White
Customer Service
Recommend Dealer
Yes
Employees Worked With
Crissy Burton
Feb 11, 2021 -

Napleton Hyundai of Carmel responded

Hi Anika, thank you so much for your positive comments about Napleton Hyundai of Carmel! If you have any further questions, please give us a call. We're always happy to help!

February 09, 2021

Chad and Frank went above and beyond! They made a deal happen. Chad was super pleasant and friendly. He took his time and was very patient. Both did an amazing job advocating the price of a car! It’s was More

by Powelldakota72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Colbert/ Frank Tores
Feb 11, 2021 -

Napleton Hyundai of Carmel responded

Hi, thank you so much for sharing your recent experience with us! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

January 14, 2021

Janae was the greatest! She was so caring and understanding of my situation! Very helpful and knowledgeable thanks sooo much!! Will recommend to my friends. More

by Mbalsum099
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Janae Andrews
Jan 15, 2021 -

Napleton Hyundai of Carmel responded

Hello, we're glad to hear you found our staff to be so informative and helpful. We hope you continue to choose us for all your automotive needs! Take care.

January 12, 2021

My experience was positive. Everything was smooth and easy. The sales people were very nice and friendly they made my experience a pleasant comfortable one. More

by Corey Lewis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Eppink
Jan 14, 2021 -

Napleton Hyundai of Carmel responded

Hi Corey, thank you so much for sharing your recent experience with us! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Safe travels!

January 07, 2021

Janae Andrews what a delight you are. Such an amazing sales lady with the best energy I’ve ever seen. You are a gem. Thank you More

by Wyattrochelle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Janae Andrews
Jan 11, 2021 -

Napleton Hyundai of Carmel responded

Hello, thank you for your kind review; we are happy to pass along your comments to Janae here at Napleton Hyundai of Carmel! We hope to be of service to you again! Take care!

January 04, 2021

Had great service from this young gentleman! Turns out he played for the Pittsburgh Steelers! He made it a quick easy and lost importantly stress free process! Also mentioned how he pays referrals, so I got More

by CaddilacCtsCoup
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarvion Franklin
Jan 07, 2021 -

Napleton Hyundai of Carmel responded

Hello, thank you for your kind review; we are happy to pass along your comments to Jarvion here at Napleton Hyundai of Carmel! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

January 03, 2021

Great dealership and had an awesome experience with Jarvion Franklin. You guys should really visit if you need a new car with best price here. More

by Aravindkumar2272
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarvison Franklin
Jan 07, 2021 -

Napleton Hyundai of Carmel responded

Hello, thank you for your kind review; we are happy to pass along your comments to Jarvion here at Napleton Hyundai of Carmel! We hope you continue to choose us for all your automotive needs. Take care!

January 01, 2021

Just closed a deal with Jarvion Franklin tonight on a 2018 Acura Tlx. Great experience, great knowledge and attitude! Pleasure doing business with him! Highly recommended if you are in the market. More

by WSNUSMC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarvion Franklin, Mark Sidey
Jan 04, 2021 -

Napleton Hyundai of Carmel responded

In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you're ever in need of more help, please let us know!

January 01, 2021

We were looking at a used truck for $29000. We made the appointment and came in. When the truck was brought around it had rims and tires and steps added. Long story short. They wanted $45000 now for a 2017 More

by Lost customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
New salesman and the manager was rude!!, Tyler Schrum, Suzie Hochstedler, Liz Zato
Jan 06, 2021 -

Napleton Hyundai of Carmel responded

Hello, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. Please contact our Manager at (317) 848-4200 so that we may ensure your experiences with our dealership are more pleasant moving forward.

Jan 06, 2021 -

Lost customer responded

Why would I want to reach out to you. So you can lye to me again. Not going to make the deal on the truck like it should have been so why should I contact you. I think it would be the other way around and you contacting me to apologize and make it right with me? But NOOO, you want to make a comment on here that is a generic comment that is made to most of your complaints and think it is all better. WRONG! You have my number. text me. You seem to keep treating customers like idiots and that will ruin you and your business along with your parent company.

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