Napleton Hyundai of Carmel

Shane did amazing and made my lease buy out easy and fun. Hughly recomment!! Amazing atmosphere Hughly recomment!! Amazing atmosphere More

My Sales Professional Juan is amazing. Helped my brother a few months ago, stayed in contact with us and helped me get a car today. I have to admit, I went to another location to explore s Helped my brother a few months ago, stayed in contact with us and helped me get a car today. I have to admit, I went to another location to explore some options but after thinking about it, Juan helped my brother A LOT after the sale and besides the other location seemed to only be interested in selling a car and not my Well Being. Thank you Juan for caring and going More than was required to assist me into my new car. Forever grateful. Napleton made a Great selection adding Juan to the team. He is Amazing! More

Poorly run and could not care less about you. Leadership doesn’t seem to care and and try’s to throw free stuff if you let them know you’re upset. Everyone above leadership turns a deaf ear and i Leadership doesn’t seem to care and and try’s to throw free stuff if you let them know you’re upset. Everyone above leadership turns a deaf ear and ignores you if you ask for help. Do yourself a favor and find somewhere else. More

Worked with Jason Armstrong to buy a used car. Jason was awesome to work with along with whole team. It was a great experience. Jason was awesome to work with along with whole team. It was a great experience. More

Jason was excellent, patient, professional and informative. He helped me get my mom into a beautiful Lexus. Thanks so much! informative. He helped me get my mom into a beautiful Lexus. Thanks so much! More

They damaged my car in between buying and picking up and then lied about it for weeks….then after putting a negative review on google did they want to try to make things right!! Don’t buy from Napleton!!! then lied about it for weeks….then after putting a negative review on google did they want to try to make things right!! Don’t buy from Napleton!!! More

Great experience with Julian Ramirez! !! Got the car we were looking at with financing and no hassles. !! Got the car we were looking at with financing and no hassles. More

Avoid this dealership, they are liars and negotiate in bad faith. Our salesperson Donntez originally told us he could get the car we were looking for from another dealer and we agreed on a price. Once we bad faith. Our salesperson Donntez originally told us he could get the car we were looking for from another dealer and we agreed on a price. Once we signed the paperwork to start a credit application he told us he did not actually have confirmation that he could get that car, and it turned out they could not. Thankfully they got another one in and we moved forward with that one which was to be delivered in a few days. Went in to finish the financing paperwork and right before we went to sign the loan application they told us "sorry we have to raise the price $500". We only agreed to purchase the vehicle here because they beat the price of another dealership. Jacob the "manager" (not listed as one on the website) came out and talked to us with one of the worst and rudest attitudes I have experienced in sales and basically told us they would not honor the price we agreed to or do anything to make it right and everyone just blamed it on the GM who we never got to talk to. The day after all of this I look on the website and see the vehicle we are purchasing, same VIN, listed for a price lower than what we agreed to even though they told us they could not do the price we originally agreed to. Moral of the story is that this is a shady dealer looking for ways to screw over their customers and do not care about them, just making money for the GM. Definitely will not be purchasing another car from here or taking my new car here for servicing. Dealer refused to fulfill the contract due to negative reviews I wrote More

Took 4 phone calls and opted for the wrong department to get a person. They did not resolve the issue and cost on $1300.00 to resolve myself. Would never recommend anyone buying a car from this dealership get a person. They did not resolve the issue and cost on $1300.00 to resolve myself. Would never recommend anyone buying a car from this dealership. More

Taking Advantage of the Elderly. My mother been searching for a 2021 Lexus GS300. She found what she was looking for at Napleton. It was listed on the internet for $31,500. She dro My mother been searching for a 2021 Lexus GS300. She found what she was looking for at Napleton. It was listed on the internet for $31,500. She drove over 4 hours to get the car. When she arrived and started doing the paperwork they were going to charge her over $39,000! Thankfully, a friend of hers was with her. He started asking questions about the additional charges (over $7,000) in extras that she never asked for. They took several of the charges off after they were confronted. However, within a week of having it, the message came up that it was due for an oil change, and, it rides "bumpy"(either out of alignment/balance). They had a cleaning charge on the bill, and the windows are already fogging up on the inside. I am disgusted with their attempt to "rip her off," lack of attending to the cars needs (oil change), and poor job preparing the car for sale. More