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Napleton Hyundai of Carmel
Indianapolis, IN
299 Reviews
Edward W. Napleton opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise. When that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 79 franchises in eight states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 299 reviews
December 19, 2017
Great experience! Cathy Pimley was the salesperson we worked with at Napleton Hyundai of Carmel and she did a terrific job. Even though we decided not to purchase a veh Cathy Pimley was the salesperson we worked with at Napleton Hyundai of Carmel and she did a terrific job. Even though we decided not to purchase a vehicle on our initial visit, she and the general manager, Sean McKane, were very professional. When I returned to purchase a Sonata, she made everything happen in a timely fashion and I got the car I wanted. Love my new Sonata and I got a great deal. I would highly recommend Cathy and the friendly folks at Napleton for you car buying needs. More
by kll601
Verified CustomerEmployees Worked With
Cathy Pimley, Sean McKane, Carla Lloyd
December 16, 2017
My Hyundai Elantra Lease Experience I love my new car and, with the exception of the time it took to complete the lease agreement, I was happy with the experience. The dealership is a v I love my new car and, with the exception of the time it took to complete the lease agreement, I was happy with the experience. The dealership is a very comfortable place to wait, however. TV, magazines, soft comfy chairs and vending machines. When the manager bought us dinner that was above and beyond making us comfortable! Thanks, Jay! More
by bash199461
Employees Worked With
Christian Modry, Jay Simrell
December 16, 2017
OUTSTANDING Steve L and David R were the best and need raises. I recommend them to everyone. I can't recall the name of the F & I guy, but if they were all like h Steve L and David R were the best and need raises. I recommend them to everyone. I can't recall the name of the F & I guy, but if they were all like him, the world would be a better place. Great guy! More
by MICHELE4909
Employees Worked With
David Runfola, Steve Larson
December 15, 2017
Return Customer 2nd time I have worked with Butler now Napleton Hyundai. Would definitely come back for a 3rd time. Have been treated with respect and walked out with 2nd time I have worked with Butler now Napleton Hyundai. Would definitely come back for a 3rd time. Have been treated with respect and walked out with a great car! More
by jennazoe01
Employees Worked With
Cathy Pimley
December 14, 2017
Happy Customer My only issue was the long wait. The employees are friendly and down to earth people who care about the needs and desires of their customers! I had a My only issue was the long wait. The employees are friendly and down to earth people who care about the needs and desires of their customers! I had a interesting situation and they worked with me. I love my new car and am a satisfied customer! More
by brittanyross426
Employees Worked With
Janea, Nick Kitner, Scott Storer
December 14, 2017
2017 Santa Fe Ultimate 2.0T We were greeted promptly when we entered the dealership. All of the staff that we interacted with was friendly and knowledgeable. Leasing and buying o We were greeted promptly when we entered the dealership. All of the staff that we interacted with was friendly and knowledgeable. Leasing and buying options were both discussed with us and we were allowed to make the best decision for our budget and needs. I would recommend this dealership to anyone interested in purchasing a Hyundai. More
by dbryant4521
Employees Worked With
Kevin Clark, Matthew Ford
December 12, 2017
Amazing experience! Steve was wonderful to work with! He was very patient and knowledgeable. Great communication and a great personality. Everyone at the dealership was v Steve was wonderful to work with! He was very patient and knowledgeable. Great communication and a great personality. Everyone at the dealership was very friendly and welcoming. Thank you all so much! More
by leannej613
Employees Worked With
Steve Larson
December 09, 2017
Excellent Customer Service I worked with Janae and she did an amazing job! I would recommend anyone going there to ask for her when purchasing a vehicle. Management and finance I worked with Janae and she did an amazing job! I would recommend anyone going there to ask for her when purchasing a vehicle. Management and finance did a wonderful job at getting me to exactly where I wanted to be. It was fast and efficient. I’m very happy with my experience. More
by bnhunt95
Employees Worked With
Janae Andrews & Sean McKane
December 09, 2017
Great Service This was my first time buying a new car and having to finance. The staff was great with helping me understand how it all works and got me the best pri This was my first time buying a new car and having to finance. The staff was great with helping me understand how it all works and got me the best price they could. I would recommend Napleton Hyundai to anyone. More
by mbeam95
Employees Worked With
Chris M.
December 08, 2017
Service Award of the year goes to Napleton Hyuandai of Carmel I appreciate this Dealership and Staff for an Outstanding experience in purchasing my first car. I could not believe I drove off the lot with a vehicl I appreciate this Dealership and Staff for an Outstanding experience in purchasing my first car. I could not believe I drove off the lot with a vehicle!!Looking forward to next purchase. I have already referred 3 people. 2 have purchased thus far!! More
by yolandapross
Employees Worked With
Sean, Janae, Mike, Kevin
