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Napleton Hyundai of Carmel
Indianapolis, IN
299 Reviews
Edward W. Napleton opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise. When that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 79 franchises in eight states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 299 reviews
December 07, 2017
Great Car Buying Experience! Was greeted quickly by a friendly staff that wasn't pushy to sell, and was more interested in finding us a vehicle that met our needs. Staff was very Was greeted quickly by a friendly staff that wasn't pushy to sell, and was more interested in finding us a vehicle that met our needs. Staff was very thorough in explaining the car details and bells and whistles. The staff also did a fairly decent job at discussing a fair price for the vehicle and what the financing or purchasing details would be. All in all, it was a very pleasurable car buying experience, and I would definitely recommend Napleton Hyundai of Carmel to anyone. On a side note, we purchased a Santa Fe Limited Ultimate, and we are completely satisfied with our vehicle, great for any family looking for a roomy vehicle with some rugged or off road capability. More
by gerber501
Verified CustomerEmployees Worked With
Janae Andrews
December 07, 2017
Black Friday Shopping Went in on crazy Black Friday and Cathy still treated me with respect and took time to make sure I understood the process. I really appreciate her pat Went in on crazy Black Friday and Cathy still treated me with respect and took time to make sure I understood the process. I really appreciate her patience! More
by cacourter
Employees Worked With
Cathy P
December 01, 2017
Excellent Dealership An easy five Star choice for a vehicle purchase. I would highly recommend them to anyone who is looking for an automobile. Sales associates are extrem An easy five Star choice for a vehicle purchase. I would highly recommend them to anyone who is looking for an automobile. Sales associates are extremely approachable and friendly and financing was quick and easy. More
by spcarnes
Employees Worked With
Jamie
December 01, 2017
Meh A check was submitted too early and was given misinformation about my $$ due back to me.Brad did his best to help with the check owed to me. I feel li A check was submitted too early and was given misinformation about my $$ due back to me.Brad did his best to help with the check owed to me. I feel like since the deal was done there was 0 urgency. I was once hung up on and never called back when asked for a manager More
by mark.baltierra
Employees Worked With
Brad Joseph, Jay Simrell
December 01, 2017
Great Service! I had great service with my advisor Chris. He was able to answer all of my questions and was very friendly. I will bring my car back here again!! I had great service with my advisor Chris. He was able to answer all of my questions and was very friendly. I will bring my car back here again!! More
by Allison Washington
Employees Worked With
Chris Voivodas
November 28, 2017
Happy with my new Sonata I don’t appreciate your asking this of me. The only reason that I am giving you a review at all is because of how well I was treated by Steven and Ja I don’t appreciate your asking this of me. The only reason that I am giving you a review at all is because of how well I was treated by Steven and Jay. They made me a very happy lady when I purchased my new car. More
by norakasten
Employees Worked With
Jay Simrell Steven Larson
November 27, 2017
Great Service Working with Napleton Hyundai was a great experience! The Cathy and the rest of the staff were very friendly and helped me find exactly what I wanted. Working with Napleton Hyundai was a great experience! The Cathy and the rest of the staff were very friendly and helped me find exactly what I wanted. More
by andi1
Employees Worked With
Cathy Pimley
November 26, 2017
check out sales experience went well. time to see the finance manager was a little longer than I would have liked. check out time was close to a two hour wait. sales experience went well. time to see the finance manager was a little longer than I would have liked. check out time was close to a two hour wait. More
by sherrym16
Employees Worked With
christian modory
November 25, 2017
Elantra Purchase Very pleased with the experience and have recommended the dealership to friends. Previous Honda and Toyota owner and was nervous about the switch. I Very pleased with the experience and have recommended the dealership to friends. Previous Honda and Toyota owner and was nervous about the switch. I'm pleased with my decision and love my Elantra. More
by marylynnkelly58
Employees Worked With
Angie, Sean, David, Michael, Steve Larson
November 23, 2017
Shari's 2018 Santa Fe Chris Modory and Jay wsorkef to get us the deal we wanted. We communicated via email and phone during negotiations. Delivered on time and what we wa Chris Modory and Jay wsorkef to get us the deal we wanted. We communicated via email and phone during negotiations. Delivered on time and what we wanted. More
by chuck.knox
Employees Worked With
Chris Modory, Jay Simrell
