Napleton Hyundai of Carmel

NEW VEHICLE BRAKE ISSUE IGNORED REPEATEDLY I purchased my 2025 Hyundai Santa Fe brand new and have taken great care of it. Unfortunately, I’ve had a recurring issue with squealing front brakes that began my 2025 Hyundai Santa Fe brand new and have taken great care of it. Unfortunately, I’ve had a recurring issue with squealing front brakes that began around 6,000 miles. At my first visit, the service department said they removed debris from the brake pads. The squeal returned, so I brought the car back at 10,000 miles — again, debris was removed and the pads were “ground down.” The noise briefly went away but returned again, more consistently, around 14,000 miles. I brought the car in a third time requesting a permanent fix under warranty, as I’m concerned both about safety and the ongoing nuisance. Despite having a Saturday appointment, I was told there was no one available to look at my vehicle because they were “very busy.” When I pressed the issue, I was told that “all brakes make noise” and that my car’s problem was “wear and tear” — even though it only had 16,000 miles on it. My husband and I brought the car back again, and after having it all day, the dealership called just before closing to say they “couldn’t duplicate the noise.” I arrived and asked the Service Manager to take a test drive with me — and sure enough, the brakes squealed every time we stopped. He then told me the sound was “normal,” that Hyundai wouldn’t replace the brakes because “nothing was wrong,” and even commented that when he worked for GMC, all cars had brake noise. I requested that the issue be documented and was told a Hyundai representative would be visiting the next day to review it. I was promised a follow-up, but no one ever called. It has now been more than 36 hours with no response, even after leaving a message. This experience has been extremely disappointing — especially for a new vehicle under warranty. I expected better communication, accountability, and customer care. When communicating this with Hyundai of Carmel I was told that they were going, "above and beyond" for me. Think twice before you buy or service your vehicle here. More

Dealership needs kept in check. Actually needs to take accountability of employees and awful costumer service. Actually needs to take accountability of employees and awful costumer service. More

Thank you Rick M for stepping up and making sure we were taken care of. taken care of. More

Horrible! !! If I could give 0 stars, I would!! For two years, we have fought with them to stand behind their word. Thanks to them, I hate my car. From the GM t !! If I could give 0 stars, I would!! For two years, we have fought with them to stand behind their word. Thanks to them, I hate my car. From the GM to the service department to sales to customer service, no one knows what they are doing. And communication... none. I will never recommend anyone to their company. We are in the process of contacting the owners!!! This is my first experience buying a car for my business, and it makes me furious. More

Got my car serviced great customer service and got it so quick, will definitely go back and refer family and friends. quick, will definitely go back and refer family and friends. More

We live over 100 miles from the Carmel dealership. We did not buy our GV80 from them. That I now know was a big mistake on our part. We received from Genesis of a recall of the lower fuel pressure un We did not buy our GV80 from them. That I now know was a big mistake on our part. We received from Genesis of a recall of the lower fuel pressure unit that needed replaced. I called the dealership a talked with WENDY about how I would get my GV80 over there an back.. What a wonderful lady Wendy was to us. She said we will send one of our people to drive to your residence a drive your GV80 back to Carmel an he will leave you with a loaner while the recall is being done. It could be 3-5 days to get two recalls done an also we will service your GV80 also. 6 days later Wendy called an told me the car is done an our driver is on his way to your home with your GV80. I cannot thank the dealership an especially Wendy for how smooth this service was done. I did not dream that they would drive over a 100 miles to get my GV80, but they sure did!!! They fixed both recalls, a did a complete engine service on my GV80 an all of this was NO CHARGE. I’ve never seen service like this EVER an I’m grateful for what they did for me They sure won me over as any service it will be done at Carmel dealership. We’re still in a daze over this super service from this dealership Bernie More

Both customer service and auto service/repair are significantly lacking at Napleton Hyundia Carmel dealership in Indiana. My wife scheduled our 2017 Santa Fe for a diagnostic test as the engine oil c significantly lacking at Napleton Hyundia Carmel dealership in Indiana. My wife scheduled our 2017 Santa Fe for a diagnostic test as the engine oil consumption rate was highly excessive. We were told performing an engine oil consumption test would take a week or two. Two weeks had passed, and no follow-up from Napleton Hyundai. When my wife called the dealership to get a status on our vehicle, the customer service rep made it difficult for her just to be transferred to auto service. The rep would ask for my spouse's contact information. The vehicle was already at the dealership, and they had our contact information in their database. This issue occurred two more times, and my wife never got in contact with a live service person. We received texts as our primary communication. These reps were told to make her the primary point of contact as I am typically unavailable during their business hours. Rather than contacting my wife as requested, the dealership continued to contact me, and I would play middle person so that she could communicate with their service department. Three weeks after the vehicle was dropped off at the dealership, the auto service sent me, via text, a slew of diagnostic issues they recommended to be fixed. One of which was an engine gasket issue that we had fixed nearly a month prior. The dealership refused to run the consumption test. We brought the vehicle back to our local shop, certified mechanics. We reassessed the issue and found no fault with the gasket. The mechanic checked the other issues and documented the findings. I texted the Napelton service department and told them that no faults were found in reference to the gasket. I also asked where I could send the local mechanics' findings, and the dealership was not interested in seeing them. The dealership offered to fix the issues, and our cost would be out of pocket. So, in essence, the dealership wanted to charge me for an already fixed gasket issue and other repairs unrelated to the excessive engine oil consumption. We also find it quite shady that when we picked up the vehicle after service hours, there was an excessive amount of engine oil on the engine cover. This was documented in the dealer's work order as well as the local repair shop. The oil was fresh, and by this time, the dealership had the vehicle for a month. Both customer and automobile service was subpar, to say the least, at Napleton Hyundai of Carmel. We had a horrible experience and would not recommend this dealership to anyone. More

I got my car serviced at Napleton Hyundai and had great customer service. Robert Turner was great to work with, will definitely refer my friends and family. customer service. Robert Turner was great to work with, will definitely refer my friends and family. More

This dealership has had my vehicle for 12 days and they still have not completed the diagnostic. The staff are never available to provide update on my car. Currently they have had my car for 12 days and still have not completed the diagnostic. The staff are never available to provide update on my car. Currently they have had my car for 12 days and the only response I have received is that they are backed up. Additionally, I purchased my vehicle as "Certified Pre-Owned". However, no one has been able to locate my COP registration number. They state that Napleton is "2nd to none since 1931". They further state that they will "have you back on the road in no time". Clearly, in my situation, they cannot live up to the claims within their name. More

Great place to conduct business. Quality cars and good prices. Good selection of cars. Most I have seen at a dealership in town. Quality cars and good prices. Good selection of cars. Most I have seen at a dealership in town. More