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Napleton Kia of Carmel
Indianapolis, IN
188 Reviews
Edward W. Napleton opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise. When that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 79 franchises in eight states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 188 reviews
August 24, 2023
I want to thank Lewis for helping me get some compensation for the missing pieces for the soft top on the jeep I purchased.he went out of his way to help me. Thank you for your help Lewis. The Gr compensation for the missing pieces for the soft top on the jeep I purchased.he went out of his way to help me. Thank you for your help Lewis. The Gress's More
by drgress
Employees Worked With
Lewis
February 03, 2023
If I could give them 1/2 a star I would, Classic Bait and switch or False advertisement Bought a SUV from them, There were issues with the SUV that needed corrected, Namely the Sun roof and power seat.. We switch or False advertisement Bought a SUV from them, There were issues with the SUV that needed corrected, Namely the Sun roof and power seat.. We were told that parts needed to be ordered, We asked them to release the car to us and we would return it when the parts arrived. We drove 45 mins to get there only to find out the Car was in the shop and we would not be able to take it that night. False advertising .. The ad stated Floor Mats, Cargo net and a safety kit.. We receiving nothing , After the wife ask Lenny our sales person she was told he would look into it, 3 texts and a phone call from me and he's still looking into it. I think I'll write that off. Seems like once we told them we had our own financing, Extended warranty and Gap insurance their attitudes all changed and not for the good. This is the 1st and last time I will step foot on this lot.. Just BEWARE More
by clmora44
Employees Worked With
Lenny, Josephine Crawford, Jeremy Wilson
January 16, 2023
Jojo was fantastic! !!!SHE WAS PATIENT, KIND,KNOWLEDGEABLE, AS WELL AS VERY FUNNY… She was A ball of energy and made me feel comfortable during my purchase. If YOU GO TO !!!SHE WAS PATIENT, KIND,KNOWLEDGEABLE, AS WELL AS VERY FUNNY… She was A ball of energy and made me feel comfortable during my purchase. If YOU GO TO THIS DEALERSHIP GO SEE JOSEPHINE AKA JOJO More
by Chanita G
Employees Worked With
Josephine Crawford
January 05, 2023
Do not do business with this dealership. The car I purchased ended up having a bad transmission and muffler system. I essentially am stuck with a lemon. The repair estimates are more than th The car I purchased ended up having a bad transmission and muffler system. I essentially am stuck with a lemon. The repair estimates are more than the purchase price of the car! If you want a dealership with integrity shop somewhere else! More
by susanmorganarts419
Employees Worked With
Female salesperson
November 28, 2022
love this place they helped me every step on getting my dream sx prestige x line telluride. couldnt ask for better customer support or better salesman. my salesman ken was such a sweetheart i will update m dream sx prestige x line telluride. couldnt ask for better customer support or better salesman. my salesman ken was such a sweetheart i will update my review when i come back for service More
by alex johnston
Employees Worked With
ken
November 19, 2022
After receiving two recall notices for my 2015 Kia Sportage, I scheduled a service appointment at Napleton KIA of Carmel. I was very impressed with the professionalism of both the staff and the servic Sportage, I scheduled a service appointment at Napleton KIA of Carmel. I was very impressed with the professionalism of both the staff and the service team (Ryan was my point of contact). They provided an anticipated time of completion, and were finished before that time, which was a wonderful surprise. And the icing on the cake... they washed my vehicle, which was very much appreciated! I would give more than five stars if possible. Highly recommend! More
by lou1who2
Employees Worked With
Ryan - can't recall his last name
November 11, 2022
They contacted me by 8am after I sent my request on here at 11pm the night before. Nice people, quick approval, beautiful facility. Very happy with this dealer. at 11pm the night before. Nice people, quick approval, beautiful facility. Very happy with this dealer. More
by rachel121076
Employees Worked With
AJ in finance, can't remember my salesperson name
October 20, 2022
I want to say what a big help Beatriz Gomez was when I needed help. We were on our way home to Cincinnati from Chicago when something started beeping. We stopped at the Kea of Carmel about 4:30pm on a Sat needed help. We were on our way home to Cincinnati from Chicago when something started beeping. We stopped at the Kea of Carmel about 4:30pm on a Saturday. The service dept was closed but Beatriz was determined to figure out what was beeping. She did!! and it was fixed within a few minutes. Thanks for the HELP. More
by angie.raeon
Employees Worked With
Beatriz Gomez
