Napleton Kia of Carmel

Jojo was fantastic! !!!SHE WAS PATIENT, KIND,KNOWLEDGEABLE, AS WELL AS VERY FUNNY… She was A ball of energy and made me feel comfortable during my purchase. If YOU GO TO !!!SHE WAS PATIENT, KIND,KNOWLEDGEABLE, AS WELL AS VERY FUNNY… She was A ball of energy and made me feel comfortable during my purchase. If YOU GO TO THIS DEALERSHIP GO SEE JOSEPHINE AKA JOJO More

Do not do business with this dealership. The car I purchased ended up having a bad transmission and muffler system. I essentially am stuck with a lemon. The repair estimates are more than th The car I purchased ended up having a bad transmission and muffler system. I essentially am stuck with a lemon. The repair estimates are more than the purchase price of the car! If you want a dealership with integrity shop somewhere else! More

love this place they helped me every step on getting my dream sx prestige x line telluride. couldnt ask for better customer support or better salesman. my salesman ken was such a sweetheart i will update m dream sx prestige x line telluride. couldnt ask for better customer support or better salesman. my salesman ken was such a sweetheart i will update my review when i come back for service More

After receiving two recall notices for my 2015 Kia Sportage, I scheduled a service appointment at Napleton KIA of Carmel. I was very impressed with the professionalism of both the staff and the servic Sportage, I scheduled a service appointment at Napleton KIA of Carmel. I was very impressed with the professionalism of both the staff and the service team (Ryan was my point of contact). They provided an anticipated time of completion, and were finished before that time, which was a wonderful surprise. And the icing on the cake... they washed my vehicle, which was very much appreciated! I would give more than five stars if possible. Highly recommend! More

They contacted me by 8am after I sent my request on here at 11pm the night before. Nice people, quick approval, beautiful facility. Very happy with this dealer. at 11pm the night before. Nice people, quick approval, beautiful facility. Very happy with this dealer. More

I want to say what a big help Beatriz Gomez was when I needed help. We were on our way home to Cincinnati from Chicago when something started beeping. We stopped at the Kea of Carmel about 4:30pm on a Sat needed help. We were on our way home to Cincinnati from Chicago when something started beeping. We stopped at the Kea of Carmel about 4:30pm on a Saturday. The service dept was closed but Beatriz was determined to figure out what was beeping. She did!! and it was fixed within a few minutes. Thanks for the HELP. More

First, I called about a vehicle I saw online and had my son, who lives in the area, test drive it a few hours later only to find the price of the car had increased by $500 with no explanation. My son sa son, who lives in the area, test drive it a few hours later only to find the price of the car had increased by $500 with no explanation. My son said the truck was good. The next morning I called the sales person who was busy. I made an appointment for 5:45 that day. That was the only time he had available per the receptionist. I called a while later to get a final price with taxes and fees with no haggling. I wanted to bring a cashier’s check and get the vehicle that day and go home. I was told they would not accept the cashier’s check, and I could not get the car that day. I had to wait a day to get the car. Being from out of town, I replied that this was not acceptable. I told him I would not make another trip. The person over the phone kept arguing, so I said I was through. I then received a call from a sales manager who admitted the wait was because they wanted to “explain their warranty products.” He said I could get the car that day and he would personally explain, but I had to listen to him in order to get the car today I hung up. I won’t be held hostage by anyone. My daughter was upset about it….she could not believe the check issue. She called and talked with this person later and asked since they did not accept cashier’s checks, do they accept personal checks of which he said yes. He told my daughter to come and ask for him…only him and.not the person with which we were working. Sounded like he was trying to poach a potential sale from another employee. He kept saying he wished he knew the name of the person (in his dealership) who spoke with me. When you call the dealership, it indicates that the calls are being taped. Why doesn’t he simply listen the tape….his wish you know. This whole situation sounded bogus. A few hours later, this person called asking where we were…my car was ready. I thought I made it clear I was through. In fact, I was at another dealership. I further said I did not trust him or the dealership. I don’t do business with people I don’t trust. I have no patience with this unscrupulous dealership and sales manager. I will not go back. There are plenty of other dealers who want my business without the sideshow circus they wanted to put me through for a ten year old used truck. Not worth my time or money. I am sure at this dealership, no one cares. More

Bill Smyser did a great job! Easiest and most pleasant experience to date! Highly recommend! Easiest and most pleasant experience to date! Highly recommend! More

See Brian W at Napleton KIA of Carmel! He worked hard and was able to give us the deal we asked for!!!! Great place! He worked hard and was able to give us the deal we asked for!!!! Great place! More

Overpriced. Arrogant. Opportunistic. Dishonest. Unprofessional. Desperate. If you’re looking for old school car salesmanship nonsense and have time to burn - loo Arrogant. Opportunistic. Dishonest. Unprofessional. Desperate. If you’re looking for old school car salesmanship nonsense and have time to burn - look no further. They will string you along, keep you in the dark, rip you off and act like you’re getting a deal. They’ll say anything to move you towards a purchase. I’ve never felt more like a sales metric than a customer. Oh, and expect to pay insane “market adjustment” pricing over the listed MSRP. They’ll insist their overly inflated pricing is normal, it is NOT. I know this because I ended up taking my business to a different Kia dealership and was offered a totally fair and reasonable price without the any of the run around. Honestly, it wasn’t until I had such an amazing experience at another dealership that I realized how horrible Kia Carmel was. Don’t let them convince you that this is the “new normal” with car buying in 2022. I absolutely love my new Kia, but do yourself a favor and find yours anywhere but here. More