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Napleton Kia of Fishers
Fishers, IN
415 Reviews
Edward W. Napleton opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise. When that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 79 franchises in eight states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 415 reviews
June 20, 2020
Wonderful customer service helpful staff thank you max on helping me get in a new car! Greatly appreciate everyone in there will refer friends and family! helping me get in a new car! Greatly appreciate everyone in there will refer friends and family! More
by Jerry Hertz
Employees Worked With
Max
Helpful June 19, 2020
Great Customer service and a great staff! They were very nice and welcoming! Did not leave there disappointed at all! Mitch especially was especially really great! nice and welcoming! Did not leave there disappointed at all! Mitch especially was especially really great! More
by evawambura95
Employees Worked With
Mitch
June 16, 2020
NOT WORTH THE DRIVE IF YOU'RE OUT OF STATE . Common theme with these 1 star reviews. Called at 9am to let them know that we were driving 2 hours, plus a time change, to see a KIA Sorento. We w . Common theme with these 1 star reviews. Called at 9am to let them know that we were driving 2 hours, plus a time change, to see a KIA Sorento. We were told it was available and texted before we left to confirm-no response. Arrived and that car was already sold. They did have a KIA Sorento with the same trim level just higher mileage and different color than expected. We decided to move forward since we drove far and hoped they would work with us on a deal. The 2017 KIA Sorento was priced at $22,000 but their monthly payment plan added up to $30,000. Thankfully, my husband did his research and knows his numbers because it was a JOKE! Our salesman was Mitch, nice guy, but his hands are tied and he has no actual say in numbers. Manager came to speak with us and we were able to come to an agreement. Chris the finance guy is EXTREMELY pushy. He will fudge numbers and interest rates for days. NEVER accept the first, second, or third offer. WE WERE AT THE DEALERSHIP FOR 6 HOURS!! Plus a 2 hour drive there and back. They seemed sympathetic to our drive but did NOTHING to move the process along. They noticed it had only a quarter tank of gas and we were told that they would add more before we leave; we got in the car to see they added enough to make it a half tank. We are very happy with our KIA Sorento because it is a KIA product NOT because of the dealership. We would NEVER recommend this dealership to a friend or family member and hope this review makes you take your business elsewhere. More
by laurenanne121
June 13, 2020
Everything was simple and salesman was great Devin was good to work with and listened to me well. Thank you for the new soul and I will be back if I need something else good to work with and listened to me well. Thank you for the new soul and I will be back if I need something else More
by Gary
Employees Worked With
June 13, 2020
Dealing with Nate has been the best experience I’ve had at a dealership . His professionalism and character is unparalleled. Nate has earned a lifelong customer and reference. at a dealership . His professionalism and character is unparalleled. Nate has earned a lifelong customer and reference. More
by Mastojoel
Employees Worked With
June 11, 2020
I showed up this morning and met Devin. He has great personality and worked with me without pressure! I went shopping but came back because he made me feel comfortable. Thanks for all your help personality and worked with me without pressure! I went shopping but came back because he made me feel comfortable. Thanks for all your help More
by coconnor6791
Employees Worked With
June 11, 2020
Very disappointed with the way i was treated after coming back in to dispute additional charges on my contract that i had not agreed on or were offered free. I was in and out from financing in 15 minutes and back in to dispute additional charges on my contract that i had not agreed on or were offered free. I was in and out from financing in 15 minutes and at no point were conditions or additional charges other than the price of the vehicle explained to me. The conversation with the finance representative began with “ we’re going to do this as fast as we can because i have to go pick up my son”. Packages that were promised to me free by a different salesman who took over the sale at some point (not Shane) were charged twice the value of the package. When i came back in to dispute this i was yelled in my face interrupted every sentence without being able to explain why i was upset. The salesman did not take notes of any of my concerns knowing that the finance representative was not going to be in office until Friday 6/12 (two days later). I was not directed to a GM instead the salesman walked away and went outside to smoke a cigarette then proceeded to argue saying i was just “too worried” and he was going to take care of the issue in two days knowing at that point i had no trust that my issue would be fixed because he had no authority to promise anything. I am awaiting for a call to come back in and hear good news but i was robbed from having a good car buying experience. More
by luzangulo
Employees Worked With
George
June 10, 2020
AMAZING customer service! Top notch. I bought a 2017 Kia Sportage and am IN LOVE!!!!! Go see this man for your next trade in, you will not regret it. Sportage and am IN LOVE!!!!! Go see this man for your next trade in, you will not regret it. More
by amshoosier
Employees Worked With
