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28 Reviews of Napleton Kia of Fishers - Service Center
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August 17, 2024
I received the worst service from this dealer that I have ever received from any other business! Not only did they not do the service I requested. Despite telling me they had the parts for a recall on site ever received from any other business! Not only did they not do the service I requested. Despite telling me they had the parts for a recall on site they did not and told me I would have to wait for the part to arrive and schedule another appointment. I had driven about 60 miles to get there! I had ask for an oil change and they completed that in about two hours and then told me about the lack of recall part(s). As usual they also provided a list of technician suggested service. Much of the list had already been completed (they did not ask me or check the Carfax report). I understand that one of the suggestions is not to be done per Kia) I can't believe this organization has remained open for the years they report More
by Craig
Employees Worked With
All of they service service consultants there (4) said they were sorry but could not fix a very faulty central service call system!
July 27, 2023
We are in a living nightmare dealing with this dealership right now. They had our Sportage since May to replace the engine under our extended warranty. The car was there for MONTHS and not once did Chaley or right now. They had our Sportage since May to replace the engine under our extended warranty. The car was there for MONTHS and not once did Chaley or any other service employee provide an update unless we called repeatedly. They also never answer the phone but just always text back. We had our car for one week before there was another catastrophic failure and we had to get it towed back. After having it for several weeks we finally got through to a service manager who claimed to have no knowledge we had the extended warranty even though our car was there for MONTHS! Repeated promises to expedite things have been absolute lies and we still have NO idea when we will get our car back. Today we are filing a complaint with the BBB and I guess retaining legal help? This is absolutely insane, we just want our car fixed and have been VERY patient. More
by Susan G
May 26, 2023
Worst service ever. Had our car in the shop for almost a month for a recurring issue. No rental, no apology and no urgency to fix it. Buy something else if you can. Had our car in the shop for almost a month for a recurring issue. No rental, no apology and no urgency to fix it. Buy something else if you can. More
by jstaggeusa
Employees Worked With
Chaley
March 24, 2023
Worst customer service of my life. I have been dealing with the service department for a year . I had a transmission rebuilt here and it took four months. Since then the transmission h I have been dealing with the service department for a year . I had a transmission rebuilt here and it took four months. Since then the transmission has failed twice. That is not even the biggest problem. The service manager Robert Bowers will not return phone calls. The first time the transmission failed after repair the vehicle sat in the lot and I got no updates on when it would be looked at or repaired. I left voicemail after voicemail with absolutely no communication. I was finally able to speak to someone and get an update that they had pulled the transmission and it was being repaired. More time passed. More voicemails left. After weeks of just wanting some communication I left a google review . I was contacted within 10 minutes . I was provided with a rental car. A few weeks later with no updates or communication from the service department at all, my car was finally finished and I was able to pick it up. Flash forward to a few weeks ago. It appears that the transmission is failing again . Only this time it is not drivable to get to the dealership. Same story. Voicemail after voicemail wanting to discuss options with Mr Robert Bowers. No effort on Mr Bowers part to answer a call or return a voicemail. Today I spoke with a Dominique that said he would place my on hold and have me speak with Bowers on the phone to get some resolution. I was disconnected when he placed me on hold I left a voicemail for both Robert Bowers and Dominique and neither returned the call. I just have a few questions. One would be could you please cover a tow and a rental and fix my car properly or two would be just refund my money. This being ignored is dehumanizing. I feel like a bill collector every time I leave a voicemail . That is not reflective of who I am More
by Sbzega
Employees Worked With
Bowers
September 15, 2022
I have had my routine maintenance done here on a few different vehicles. Different makes from Kia as well. They have always had them done quickly, and were very courteous. different vehicles. Different makes from Kia as well. They have always had them done quickly, and were very courteous. More
by scherermatt75
Employees Worked With
Liz Smith, Joe Chappelow, Sean Campbell
September 04, 2022
My 2022 Soul recently needed an engine replacement. My service advisor, Denise O’ Hara and her coworkers handled it quickly and provided unexpected assistance, all of which was greatly appreciated. I’m My service advisor, Denise O’ Hara and her coworkers handled it quickly and provided unexpected assistance, all of which was greatly appreciated. I’m glad I dealt with this dealership. More
by bstate6
Employees Worked With
Denise O’ Hara
