Napleton Kia of Fishers - Service Center

Andy and Nick are awesome! My service and recall was done lighting fast. Very positive experience and will be back!! Great guys and very friendly lighting fast. Very positive experience and will be back!! Great guys and very friendly More

Outstanding customer service! Outstanding service from being welcomed by Nick in service for a simple oil change and providing updates along the way. It was quick check in, service Outstanding service from being welcomed by Nick in service for a simple oil change and providing updates along the way. It was quick check in, service time, and checkout. Andrew was also engaging and helpful! The entire service team was just so inviting and kind. I also saw Ty, my sales advisor who sold me my current car and he recognized me, remembered my car, and engaged in conversation remembering details about our conversation during my sales experience that blew me away. Overall, amazing customer service! I also want to make note that Chris, in finance has been helping me for nearly a month with a tedious gap insurance claim and I can’t speak highly enough with how helpful he’s been. The staff at Napleton Kia of Fishers truly go above and beyond. More

Disorganized and Unethical I just signed my second lease earlier this year from this location. The first one I signed was under different different ownership (Butler), and I had I just signed my second lease earlier this year from this location. The first one I signed was under different different ownership (Butler), and I had a pretty good experience. Everything seemed fine initially after the transition to the new ownership, so I made the VERY VERY BAD MISTAKE of signing the second lease. Since it is now under new ownership and Napleton name I had had nothing but problems. It started today when I took my car in for an oil change. Typically there are nice snacks out, fresh made pop corn, and free bottles of water in the waiting area. Today they were out of pop corn, had no bottles of water and, only a few packs of cheese crackers. Fox News was on the TV and there is no remote to change it (political views aside, who thought it was a good idea to have bias news on? Maybe put on something neutral like the food network?). The trip was already off to a bad start, but the real issue was yet to come. When my car was finally ready (took about an hour and a half and I had made an appointment ahead of time), I was told that I would have to pay. Now I was EXTREMELY clear when signing the current lease that I would only sign if the maintenance package was included. It was the main thing I was concerned with (aside from price), and them agreeing to include it as part of my lease was the final action that convinced me to sign. Apparently after everything was said and done it was not included (always carefully read everything -- lesson learned). Either they straight face lied to me, or there was a problem with their system. Either way they stood by what I had signed and I am now out several hundred of dollars. The kicker is they said I didn't have the maintenance package on my last lease either. HOW!? I brought my car in for 4 years and got maintenance for free every time. To me this proves they are extremely disorganized. I fail to believe that for four years they just took my word for the maintenance being included and just didn't charge me. Even when my lease was transferred over from Butler to Napleton I still had free maintenance (the transition happened probably about 9 months ago so I took my car in several times since the transition). Clearly they are extremely disorganized or straight up unethical. I will never purchase a vehicle from them ever again and strongly urge you to avoid them at all co More

Saddest experience I am devistated by the lack of customer communication and price integrity at this dealership. Charged me double the other repair places because my c I am devistated by the lack of customer communication and price integrity at this dealership. Charged me double the other repair places because my car was towed here. When I told them I just wanted a regular battery the tech laughed and said well you can take it elsewhere?!?! My car was towed in! More

Easy and honest I’ve been at the service department three times within the last year, every time I left with excellent experience, issues won’t come back, Service was I’ve been at the service department three times within the last year, every time I left with excellent experience, issues won’t come back, Service was awesome, honest and fast. It can’t be better. Thank you Wes. More