Napleton Lincoln Blue Island

Napleton Lincoln Mercury in Blue Island, IL is bad news! I purchased a 2007 Lincoln MKX with 19,000 miles on it from them in Dec. 2009. I live in Seattle, WA and found the vehicle on the internet advertized I purchased a 2007 Lincoln MKX with 19,000 miles on it from them in Dec. 2009. I live in Seattle, WA and found the vehicle on the internet advertized as “Special price for internet buyers only”. I made the deal after asking Scott Burdelik many, many questions about the condition of the vehicle and was told “it is in great condition, like new with low miles”. I had him send me the Carfax which shows that they bought it as a lease return at auction in Aug. 2009 with 18,000 miles. It shows that they did a complete maintenance inspection and offered the vehicle for sale. I had it shipped to Seattle and once it came off the truck I took it for a drive. The vehicle made a loud squealing noise from the rear end & when I applied the brakes the MKX shook like crazy. I took it to my local Lincoln Mercury Dealer and they found that the entire brake system on all four wheels were so badly rusted & corroded that all the rotors, brake linings, sliding plates, emergency brake shoe & lining and return springs had to be replaced. Cost of repair… $2,000! I called Napleton & talked to their general manger, Gene Kennedy. He gave me the runaround for a couple of days saying that “the rust could not be that bad”. Heck I saw the rig when it was up on the rack & I have never seen rust & corrosion this bad, especially on a 2 year old vehicle! I offered to send them pictures & 150 pounds of rusted parts. Gene said it didn’t matter. I have to assume that they knew full well that the vehicle had problems. In the end Gene offered me a paltry $400 to cover the cost of repair. I would like to know what Napleton would charge a local customer for the same repair job. Bet it’s a heck of a lot more than the $400 they offered me! Not only did I pay top dollar for the vehicle now I’m out another $1,600 to repair it! DO NOT TRUST NAPLETON! I would find another dealership to deal with. Service was friendly until after the sale. WATCH OUT, YOU COULD BE THE NEXT PERSON TO GET SCREWED! More