I was told that everything was replaced on my used vehicle before I purchased it in November 2019. I was crystal clear that buying an 8 year old Lexus RX350 was something I wasn’t comfortable with because of the age of the car. But, I was told by SCOTT time and time again the car is pretty much brand new including tires, battery, brakes and anything that could go bad and that the car was immaculate and taken care of by an elderly couple. MOST OF THAT WERE LIES. Within LESS than one week the tire light was on and the oil light. They agreed to change the oil and said it was an oversight and said that they were sorry. So, they never changed the oil before I left the lot and said the tire was because of the cold weather air. More lies. When I took the car in for the oil change the service man assured me that everything was in tip top shape and replaced because I asked him. He said he generated whatever multiple page report that he has to when he plugs the computer part of the car in and there were NO issues. So basically, I was happy because they did fix the oil issue and filled the tire. For 5 months now I’ve been dealing with a leaky tire. That I can manage. Today when trying to help my elderly parents during these crazy pandemic times, my car would not start after errands with one of my parents in the vehicle. It was the battery. Got the vehicle jumped and made calls to Napleton and was told the day the car drove off the lot, it was my responsibility and because there is nothing in writing for replacement of parts. OF COURSE THERE IS NO BECAUSE I WAS TOLD EVERYTHING WAS REPLACED AND UNDER WARRANTY FROM THE PART MANUFACTURER. I’m at NTB now as I write this to the tune of $248 for a tire repair and new battery. This is not a new battery. It’s decayed. Old. And from Auto Zone. Now I’ve been told the brakes are going to need to be replaced. Front and rear. I’ve put less than 2,000 miles on this vehicle in 5 months.
I sent two people there to purchase cars.
This is disheartening. Hopefully karma does the salesman Scott well who openly admitted he said things to make the sale.