Napleton Lincoln Glenview

Amazing Dealership!!! We just purchased a car from Peter at Napleton and couldn't be happier. The entire experience was fun, no pressure, they answered all our questions, We just purchased a car from Peter at Napleton and couldn't be happier. The entire experience was fun, no pressure, they answered all our questions, were fair and gave us a great deal., what more could you ask for. The entire staff goes out of their way to make you feel at home. Kirk was great, Joe was so helpful. The detail guys were super nice too. We are definitely going to refer all of our friends to Napleton and we will surely be buying all of our future cars here. More

Professional and Courteous I came to this dealership from out of town due to a car I saw on line. From the first contact I had with them they were helpful, professional, and co I came to this dealership from out of town due to a car I saw on line. From the first contact I had with them they were helpful, professional, and courteous. I ended up buying the car and the sales transaction went very smoothly. I am very pleased. This is a quality dealership. More

Great Dealership Thanks Mr. Napleton for the email chat, and to Kirk, Al, and Sean. You made purchasing a car the fun it should be for us. Great facility, profession Thanks Mr. Napleton for the email chat, and to Kirk, Al, and Sean. You made purchasing a car the fun it should be for us. Great facility, professionalism, and buying assistance. May even see Kirk at the summer car shows. Seems to be a real car guy and my enthusiasm has also now returned. Not sure how many dealers I passed getting to you, but it was worth it and hope to be back soon with mom for her new car. Now out of the European cars that I'm convinced are designed for European driving in places where everyone probably services them so maintenance is what it's supposed to be, basic, rather than a sales event. Perhaps nostalgic, but buying a new car was always a traditional joy. Thanks to the Lincoln quality, luxury, value, styling, and the people at Napleton. If anyone cares to chat you'll know it's me because I'm the one smiling again enjoying the driving and the distinctive styling. At last, enjoying cars again. Thanks guys. More

Great experience, Matt, Kirk & Joe simply the best! Many thanks to the amazing staff at Napleton Lincoln Glenview. Special thanks to you Matt ,Joe & Kirk for having trust & faith in your hearts to get u Many thanks to the amazing staff at Napleton Lincoln Glenview. Special thanks to you Matt ,Joe & Kirk for having trust & faith in your hearts to get us a great car! Super quality car, super price, and simply the best overall car buying experience I have ever had by far! Folks I highly recommend you visit this dealership for a great experience, you will not leave disappointed! More

Another new car After buying a new car last week, we brought another a few days ago. Thanks for a great deal Tim and Nick, there maybe number 3 soon. After buying a new car last week, we brought another a few days ago. Thanks for a great deal Tim and Nick, there maybe number 3 soon. More

Great Experience! I was very excited to find this dealership in Glenview. The people are very friendly, from the first phone contact, to the salesperson, to the busines I was very excited to find this dealership in Glenview. The people are very friendly, from the first phone contact, to the salesperson, to the business manager, to the general manager. I had a great experience buying my car from them. They went above and beyond to find the exact car that I wanted. I will absolutely use them again. More

Tim handled everything like a pro I've been buying from Napleton for now some 10 years and still come back for a great deal. The friendly way they service us is one reason we tell our I've been buying from Napleton for now some 10 years and still come back for a great deal. The friendly way they service us is one reason we tell our friends about them. More

Hmm... Lots of mixed reviews for a place where I had nothing but a good experience. Matt was our salesman. We found an online car, called to see if it was available, and it was. We drove in to see it nothing but a good experience. Matt was our salesman. We found an online car, called to see if it was available, and it was. We drove in to see it. The price on the tag was higher than it was listed online; Matt got the price down to match the online price. One of the windshield sprayer nozzles was not working during the test drive. Matt said it was probably frozen (purchased in January). Common enough problem. After purchasing the car, we found that the nozzle was still not working. We did not purchase the warranty on the used car so we assumed we were going to have to pay to get it fixed. We thought we'd try our luck with the dealership, though, so we called and Matt said to bring it by anytime. When I brought the car in, Matt personally took it into the garage and the service guys found the right part in the back (which was nice, as this was a Saturn; it's lucky they happened to have nozzles that would fit). It probably took a half hour or so to diagnose and repair the problem. At the end, I was nervous as it came time to pay the bill - but then I was handed a sheet of paper with "no charge" to sign. Matt paid for it out of pocket (the parts totaled $17 - a nice gesture after I declined the warranty). No problems with any part of this process whatsoever. They could have argued with me after I declined the warranty, they could have bait-and-switched me with the online deal, but they didn't. I was treated well and I am pleased with the entire transaction. More

Joe, Carl, and Kirk proved to be an excellent team. They worked together to get me into a Certified Pre-Owned Lincoln and made the transaction an absolute pleasure. The ease of picking the right car and ge worked together to get me into a Certified Pre-Owned Lincoln and made the transaction an absolute pleasure. The ease of picking the right car and getting through the paperwork exceeded my expectations. This was a wonderful experience, the gentlemen made me feel like a friend of the Napleton group and provided a no pressure, amazing experience. I look forward to working with them again in the future. More

I purchased a 1997 Cadillac DeVille in November of 2012. From the very beginning of the transaction looking back, I was rushed through the whole process. Upon writing my check for the vehicle I informed my From the very beginning of the transaction looking back, I was rushed through the whole process. Upon writing my check for the vehicle I informed my salesman that I did not have plates from my old vehicle to put on the car. At this point the salesman was in such a rush to get the car off the lot that I joked to him about this. I wanted to keep the car on the lot overnight and return the next day with the plates but he INSISTED I would be fine as long as I had the paperwork. So I drove off only to return an hour later with an overheated engine and a blown compressor. The salesman told me there was nothing Napelton could do since I had taken off the lot. I protested and after speaking with the used car sales manager they said they would flush the coolant, which upon inspection with black and gummy and recharge the A/C. This did not solve the problem so I returned again and the used car manager told me that there was no warranty and is sold "As Is". I paid for the coolant to be flushed again and again. Finally the car was drivable but was running at a temperature of over 225 degrees. I am a salesman and my job took me to the city and while on the expressway the DIC lite up like the 4th of July. Took to a nearby service station where he had to flush the coolant again replace thermostat and give oil change. All to no avail. I had car towed to my mechanic where he again flushed the coolant replaced water pump as well as the radiator. Car was fine for approx 2 months when it started overheating again at which point he concluded a blown head gasket. So presently the car is sitting in garage idle. After researching head gasket repair I discovered a method used by dealers to disguise head gasket problems which leaves coolant gummy and black (when it should be green) which was the color and consistency of coolant when I purchased. This has really jaded me towards dealers and especially Napelton, which I thought was a reputable dealer. Shame on you Napelton. I will never even think of referring anyone to this sub standard of a dealer. BEWARE, BEWARE, BEWARE. Learn from my experience. More