Nick was a pleasure to work with regarding the purchase of my extended warranty. Detailed and patient with regard to providing options, payment plans, etc. Very efficient and expedited the process in a friendly manner.
Awesome.from the first Phonecard to Tim (of which they were five) To the keys of actually buying the car. Tim made it very easy, he explained all the features and a car that I never saw that many features and I’ve called him a couple of times since to remind me I watch some of the features are. The finance man Nick and I am sorry I don’t know his last name just made buying the car so simple explained everything in detail to me I probably bought 10 cars in my life this was the easiest one thanks Napleton thanks Tim and thanks Nick If I could put a six star on my review I would have
"Deceptive/bad experience "
Had vehicle listed on their website as the next highest model (3 Touring) and it was also on the cars full list window sticker. I based my budget and what I was willing to pay on that model. Liked the added features from the base 3 (non Touring). Turns out I made the mistake of trusting this dealer in knowing what they are selling and listing correctly. When I read the window sticker it listed it as a model 3 Touring with fog lights and 17” wheels but this car didn’t have either. I should have known right then and there something was wrong. I mentioned it as I was looking at it and the salesperson remained silent. It was a trade in for a Lincoln i’am told. I can assure you that they knew what model it was when it was traded in and valued it as a base model 3. I don’t deal with buying or selling cars every day that’s something I trust the dealer with being honest and sincere with. I bought it because it was clean and had low mileage which I took into account with the pricing. Next day my curiosity led me to research the reason why it would not have fog lights or 17” wheels and confirmed that in fact it was a base model 3 and not the model 3 Touring. I called Toyota Customer Support to ask them this question and they asked me for the last half of the V.I.N numbers. They confirmed it right away that it was a base 3 model. I wasn’t at all to happy about this. I knew I had signed all the paperwork and there wasn’t much legally I could do. In the sales contract i’am sure it states that I agreed to and know what I was buying. I called Lincoln customer service to explain my displeasure and that they would call the dealers manager. He called me and basically told me that it happens, lising it wrong and I had signed the papers. Simple as that, but it was my hard earned money, that I overpaid for this car not his. Fool me once shame on you, fool me twice shame on me. So buyer beware and spend the xtra time to do the homework. Experts in taking your money and least on knowing what they’re are selling. Bad experience with this dealer